Store Technical Services Supervisor

Best Buy Canada; Victoria; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading electronics retailer in Victoria is seeking a store technical service supervisor. You will lead the in-store services team while ensuring outstanding customer experiences in diagnosing, testing, and repairing electronic products. Ideal candidates should have experience in retail leadership and testing consumer electronics. This role offers competitive pay and benefits, along with a fun and inclusive work environment.

Benefits

Employee discounts on tech

Competitive compensation and benefits

Flexible schedules

Supportive leadership

Training programs

Qualifications

• 2+ years’ experience leading a retail team of at least 3 associates.
• 3+ years’ experience testing consumer electronics in a service centre environment.
• Enthusiasm to support and assist our customers.

Responsibilities

• Teach and inspire your team for excellent customer experiences.
• Provide expert advice on products and services.
• Perform repairs and upgrades.

Skills

Leadership

Customer service

Flexibility

Technical knowledge of electronics

Job description

You’ll love it here! We are hiring immediately for a store technical service supervisor, which we call an in-store services team lead. In this role, you will lead, develop, and support the in-store services team and work together to create an amazing customer experience.

Join us and grow your career with our retail team as a store technical service supervisor.

What you’ll do:

• Teach and inspire your team to create an amazing customer experience when assisting with electronic products diagnosis, testing and repair

• Provide information and expert advice to customers on Best Buy products and services

• Perform repairs, upgrades, and related services

• Cultivate an inclusive team and learning culture

• Oversee store KPI’s (revenue, merchandising standards, inventory health, health & safety) while maintaining a healthy profit and loss

What we’re looking for:

• 2+ years’ experience leading a retail team of at least 3 associates

• 3+years’ experience testing consumer electronics in a service centre environment

• Enthusiasm to support and assist our customers

• Flexibility to adapt to dynamic situations in a fast-paced environment

• A commitment to maintaining a safe and fun working environment

Why you’ll love it here:

• Employee discounts on awesome tech

• Competitive compensation and benefits

• Flexible schedules as per business needs

• Supportive leaders who care about you and your wellbeing

• An inclusive, fun, and supportive team who you will quickly call friends

• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (assistant store leader).

Base pay range

Hourly pay rate: $22.58 - $22.97

Pay may vary by province. Pay listed is for the location advertised.

3450 Uptown Boulevard, Suite 200, Victoria, BC V8Z 0B9