Store Team Leader

Trane Technologies; Edmonton; On-site; CAD 70,000 - 85,000; Full time

Job summary

Join an innovative company dedicated to sustainability and customer satisfaction as a Store Lead. In this role, you will engage with customers, manage store operations, and lead a team to deliver exceptional service. This position offers a dynamic work environment where you can thrive both personally and professionally. With a strong focus on creating comfortable and efficient spaces, you will play a critical role in driving sales and fostering customer relationships. If you are passionate about making a positive impact and enjoy working in a fast-paced setting, this opportunity is perfect for you.

Benefits

Extended Health Care

Company-funded Health Care Spending Account

Defined Contribution Pension Plan

Paid Time Off

Educational and Training Opportunities

Volunteer Time Off

Qualifications

• Minimum of 2 years of inside sales or retail experience required.
• HVAC sales experience is beneficial.

Responsibilities

• Engage with customers to identify needs and resolve issues.
• Manage store operations and ensure customer satisfaction.
• Lead onboarding and training of new employees.

Skills

Sales Skills

Customer Service Skills

Mechanical Aptitude

Microsoft Office

Inventory Management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

At Trane Technologies^TM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

What’s in it for you:

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.

Thrive at work and at home:

·Benefits kick in on DAY ONE for you and your family, including Extended Health Care (EHC) that includes fertility coverage, Company-funded Health Care Spending Account (HCSA), and holistic wellness programs – WE DARE TO CARE!

·Defined Contribution Pension Plan with a 2% Basic Company contribution and up to a 3% Company match on your contributions = up to a 5% Company contribution.

·Paid Time off, including volunteer time off to support your volunteer efforts in your community.

·Educational and training opportunities through company programs along with tuition assistance

·Learn more about our benefits here!

Summary:

As a Store Lead, you will be a trusted advisor to customers who works with them to identify their needs and helps to resolve parts or equipment issues with sale of quality parts and solutions offerings. As a lead, your role is also responsible for the overall store/facility and warehouse management.

Customer facing: 55%

• Actively engages with both counter customers and phone customers to fully identify needs, respond to inquiries or questions, and offer timely quality solutions.
• Engages with every customer when they enter store, before they reach the counter (“10 ft /10 seconds in store” rule of engagement).
• Drives sales by having maintaining current knowledge of all portfolio offerings and demonstrate technical knowledge of parts to provide customer value propositions and drive sales
• Increases sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
• Figures out the best method to resolve problems and ensure customer satisfaction while adhering to company policies.
• Occasionally visits external customers to better understand their needs and potential sales opportunities in future.
• Maintain constant awareness of local market pricing and product trends, collaborating with the Retail Ops Leader to develop actions to demonstrate opportunities for growth and addressing pressures from competition.
• Lead overall implementation of product and vendor promotions and customer events.
• Ensures portfolio for the store and showroom is kept current and incorporates local customer needs to ensure high availability of sales.
• Makes outbound calls including marketing new products.
• Generates lead sheets for Account Managers
• Processes Reclaims

Leadership and Winning Culture 5%

• Assists with the selection and onboarding of new employees.
• Based on assigned work objectives, plans and leads distribution of work.
• Provides input to the Retail Ops Leader regarding performance reviews and/or performance issues, of employees in the store, as needed.
• Models a sales culture, reinforcing parts and solutions sales and engaging customer-facing behaviors and customer service

Operations 30%

• Execute quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Responsible for cash management process including reconciliation; approves overrides.
• Responsible for showroom appearance.
• Develop and execute annual operating plans for store. Prepare and analyze business forecasts and reports, conduct audits and reviews to ensure business process and financial compliance.
• Work with the Retail Ops Leader to recommend potential alignment with other SBUs for market penetration.
• Responsible for achieving store sales goals objectives including customer and vendor events.
• Conduct market price and product needs analyses and recommends new product offerings to Retail Ops Leader.
• Address and resolve facility issues and run store operations to ensure follow through, productivity and quality in standard work and processes.
• Insure compliance with Company safety programs. procedures; conduct safety audits; ensure required training compliance and conduct safety training as needed, and reinforce a strong safety culture.
• Complete training as required, including safety training, certification and testing.
• Responsible for maintaining required daily, weekly and monthly reports.

Fulfillment Activities 10%

• Responsible for will calls.
• May delivers parts to customer locations or job sites.
• Filing of M/S’s, freight bills of lading, equipment packing slips, etc. for inventory reconciliation and audit purposes.
• Manages transfers.
• Responsible for monitoring/auditing all product returns and warranty transaction/claim activity.
• Flexibility to work outside normal work hours/weekends, as required.
• Supervisory responsibilities
• This job has supervisory responsibilities.

Qualifications:

We are looking for a customer-oriented person with a High school diploma or GED required plus minimum of 2 years of inside sales, retail or related experience. HVAC sales or related HVAC experience is beneficial. A mechanical aptitude and background will be helpful in this role. Proven experience in building customer relationships.

Key Competencies:

• Validated sales and customer service skills.
• Have a strong instinct to act, a strong teammate and be able to maintain a high energy level even with challenging situations or customers.
• A strong knowledge and comfort level with computers is necessary. Programs used include Microsoft Office; Word, Excel, and Outlook.
• Proficiency in an inventory management system or retail sales program a plus.

Compensation:

Base Pay Range: $70,000 and up based on experience and includes a 20%

Total compensation for this role will include a commission/incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.

Equal Employment Opportunity:

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.