Store Team Lead

Crocs, Inc.; Ottawa; On-site; CAD 21,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

Life/AD&D

Disability insurance

Paid time off

Employee assistance

Voluntary benefits

Job summary

Crocs, Inc. is seeking a Store Team Lead in Ottawa to deliver exceptional customer experiences, lead a diverse team, and support operations across the store floor. You will manage daily tasks, drive sales, and ensure visual standards and stockroom processes are maintained.

The role requires 2–3 years of retail experience with leadership preference, a flexible schedule including nights and weekends, and a passion for Crocs' brand and customer engagement. This position reports to Store Management.

Qualifications

• 2-3 years of retail experience, preferably in store leadership roles.
• Strong customer service and communication skills.
• Ability to work flexible hours including nights, weekends, holidays and extended hours.

Responsibilities

• Deliver outstanding consumer experiences using Crocs service model.
• Lead daily team activities and support store management to meet sales goals.
• Assist in all store departments including POS, merchandising, and stockroom operations.

Skills

Retail experience

Store leadership

Customer service

Team collaboration

Tools

POS system

Inventory management

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Team Leader at Crocs, you’re at the heart of crafting unforgettable experiences for ourconsumers. Whether you’re sharing the story behind our latest product drop, hyping up in-store promotions, or helping the team crush goals, you’ll be part of a crew that’s passionate and driven. In addition to delivering outstanding service, you’ll also tackle key holder responsibilities such as opening and closing procedures, cash handling, store recovery standards, and ensuring the store is business ready every day.

What You’ll Do

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc.
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Lead by example on the sales floor, working closely with Store Management to achieve and exceed personal and team sales goals through effective selling strategies and consumer engagement
• Manage day-to-day team activities within your assigned area by delegating tasks, monitoring progress, and ensuring timely follow-up, while maintaining high service standards
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

What You’ll Bring to the Table

• Must be 18 years or older
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
• Desire to succeed in a high growth, fast-paced retail environment

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title:Store Team Lead

Salary or Pay Range: $15.00 - $17.50

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.

This position is eligible to participate in a company incentive program.

• medical
• dental
• vision coverage
• life and AD&D
• short and long-term disability coverage
• paid time off
• employee assistance
• many other additional voluntary benefits

This organization participates in E-Verify