Sales Associate

Crocs, Inc.; Richmond; On-site; CAD 21,000 - 25,000; Full time

Job summary

Crocs, Inc. is hiring a Sales Associate to create memorable in-store experiences. You’ll engage customers, share product stories, and help the team reach store goals.

You’ll collaborate across departments, stay current on launches, maintain visual presentation, and adhere to policies while delivering quality service. This role supports a fast-paced retail environment and requires flexibility in scheduling and standing for long periods.

Qualifications

• Experience delivering excellent customer service in a retail environment.
• Ability to drive sales and meet store goals.
• Collaborative team player with a positive attitude.

Responsibilities

• Deliver outstanding consumer experiences by applying Crocs’ service standards.
• Assist in all store departments including POS, merchandising, and stockroom operations.
• Collaborate with Store Management to achieve personal performance targets.
• Share knowledge about product launches and brand initiatives with customers.
• Maintain visual presentation and merchandising to create a welcoming shopping environment.
• Adhere to store policies, asset protection procedures, and inventory controls.

Skills

Customer service

Sales

Teamwork

POS system

Tools

POS system

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that’s exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As a Sales Associate at Crocs, you’re at the heart of crafting unforgettable experiences for our consumers. Whether you’re sharing the story behind our latest product drop, hyping up in-store promotions, or helping the team crush goals, you’ll be part of a crew that’s passionate and driven. This role is a launchpad to learn, connect, and thrive alongside some of the best teammates in the industry.

What You’ll Do

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc
• Actively assist in all store departments, including POS system management, customer service, merchandising, product placement, visual presentation, and stockroom operations, to create a seamless shopping experience
• Work closely with Store Management to achieve and exceed personal performance objectives through effective selling strategies
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives

What You’ll Bring to the Table

• Must be 16 years or older
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
• A team first approach and a desire to succeed in a fast-paced retail environment

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

This posting is for an existing vacany and we accept applications on an ongoing basis.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.

Title: Sales Associate

Salary or Pay Range: $15.00 - $17.50

The posted pay range reflects geographic market conditions and may vary by location. Compensation will always meet or exceed applicable local minimum wage requirements.

Job Category: Retail