Store Supervisor: Customer Experience & Operations Lead

circlek; Gatineau; On-site; CAD 38,000 - 60,000; Full time

Job summary

Circle K is seeking a Store Supervisor to oversee daily store operations in Gatineau, QC. You will supervise shifts, schedule staff, and ensure excellent customer service while maintaining store standards and company policies.

Responsibilities include coaching employees, training CSR roles, and managing cash handling, inventory, and reporting. The role requires a high school diploma and 6 months to 1 year in retail or management work experience.

Qualifications

• Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills.
• Ability to communicate information and ideas clearly.
• Ability to deal with customers and unanticipated problems using standard procedures.
• Ability to work as scheduled including arriving on time.

Responsibilities

• Performs shift supervision and assumes Store Manager responsibilities when needed.
• Schedules employees within Company guidelines to maximize customer service.
• Performs and trains all duties of the Customer Service Representative and Lead CSR positions.
• Assists with counseling of employees; provides feedback to help employees improve performance.
• Implements non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees.

Skills

Customer service

Leadership

Planning & organizing

Resource management

Education

High school diploma or equivalent

Job description

Circle K is seeking a Store Supervisor to oversee daily store operations in Gatineau, QC. You will supervise shifts, schedule staff, and ensure excellent customer service while maintaining store standards and company policies.

Responsibilities include coaching employees, training CSR roles, and managing cash handling, inventory, and reporting. The role requires a high school diploma and 6 months to 1 year in retail or management work experience.