Store Personnel

Cedar-; Canmore; On-site; CAD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Staff accommodations

Job summary

The Campground Store near Canmore, AB is hiring Seasonal Store Personnel to deliver exceptional guest service at the campground store and reservations counter. You will help with check-ins, transactions, and local area information while keeping the store clean and welcoming.

Roles run July to October with flexible dates; some positions are full-season, others shorter. Ideal candidates are friendly, detail-oriented, and able to work in a fast-paced outdoor environment.

Qualifications

• Strong communication and interpersonal skills.
• Previous experience in customer service, hospitality, or a similar role preferred.
• High school diploma or equivalent (preferred).
• Valid Class 5 Driver’s License.
• Current First Aid Level 1.
• Criminal Record Check (required prior to hiring).

Responsibilities

• Greet customers with a smile and respond to requests and needs quickly in a friendly, courteous, and effective manner.
• Provide front-line customer service at the store, reservations counter, and over the phone.
• Take personal responsibility to resolve customer complaints and problems, and refer them to management if they cannot be resolved immediately.
• Assist guests with check-in procedures for their campground reservations.
• Handle cash and credit card transactions accurately for store purchases and reservations.
• Ensure the cleanliness and organization of the store, including stocking shelves, cleaning surfaces, and maintaining a tidy environment.
• Monitor inventory levels and restock items as needed to ensure availability for customers.
• Identify and address any safety issues in the store, and report them to management or the appropriate personnel if needed.
• Clean and sanitize the comfort station, including showers and bathrooms, multiple times daily to ensure a high standard of hygiene.
• Restock supplies such as soap, toilet paper, and paper towels, and ensure all fixtures are in working order.
• Report any maintenance issues in the comfort station to the appropriate personnel for prompt resolution.
• Develop and maintain a working knowledge of campground operations, including site locations, hours of operation, costs, and activity schedules.
• Provide guests with information about local area attractions, activities, and directions as needed.
• Possess a working knowledge of the area map to guide customers to the campground location when necessary.
• Assist with campsite cleaning and preparation, including post-checkout site maintenance as required.
• Support vault toilet cleaning and servicing as assigned.
• Participate in periodic cleaning and upkeep of day-use areas.
• Provide general operational support to campground staff as needed to ensure smooth daily operations and high service standards.

Skills

Strong communication

Customer service experience

Teamwork

Independent work

Ability to work in fast-paced env.

Education

High school diploma or equivalent

Job description

The Campground Store Personnel is located at Bow Valley Provincial Park near Canmore, AB. The store personnel is responsible for providing exceptional customer service to guests in the campground store, assisting with reservations, maintaining the cleanliness of the comfort station and ensuring a welcoming environment throughout the campground. This role involves handling transactions, managing the store’s inventory, assisting with guest check-ins and providing information about campground operations and local attractions. The ideal candidate will be friendly, detail-oriented and capable of working in a fast-paced environment.

We have multiple Seasonal Store Personnel positions available, with flexible contract dates ranging from July to October. Some roles are for the full season, while others are for shorter periods. If you love working outdoors, interacting with guests, and being part of an enthusiastic team, this opportunity is perfect for you!

Duties and Responsibilities

Front-Line Customer Service

• Greet customers with a smile and respond to requests and needs quickly in a friendly, courteous, and effective manner.
• Provide front-line customer service at the store, reservations counter, and over the phone.
• Take personal responsibility to resolve customer complaints and problems, and refer them to management if they cannot be resolved immediately.

Guest Check-Ins and Reservations

• Assist guests with check-in procedures for their campground reservations.
• Handle cash and credit card transactions accurately for store purchases and reservations.

Store Operations

• Ensure the cleanliness and organization of the store, including stocking shelves, cleaning surfaces, and maintaining a tidy environment.
• Monitor inventory levels and restock items as needed to ensure availability for customers.
• Identify and address any safety issues in the store, and report them to management or the appropriate personnel if needed.

Comfort Station Cleaning

• Clean and sanitize the comfort station, including showers and bathrooms, multiple times daily to ensure a high standard of hygiene.
• Restock supplies such as soap, toilet paper, and paper towels, and ensure all fixtures are in working order.
• Report any maintenance issues in the comfort station to the appropriate personnel for prompt resolution.

Campground and Local Area Knowledge

• Develop and maintain a working knowledge of campground operations, including site locations, hours of operation, costs, and activity schedules.
• Provide guests with information about local area attractions, activities, and directions as needed.
• Possess a working knowledge of the area map to guide customers to the campground location when necessary.

Operational Support and Site Maintenance

• Assist with campsite cleaning and preparation, including post-checkout site maintenance as required.
• Support vault toilet cleaning and servicing as assigned.
• Participate in periodic cleaning and upkeep of day-use areas.
• Provide general operational support to campground staff as needed to ensure smooth daily operations and high service standards.

Key Qualifications

• Strong communication and interpersonal skills.
• Previous experience in customer service, hospitality, or a similar role preferred.
• High school diploma or equivalent (preferred or currently enrolled).
• Valid Class 5 Driver’s License.
• Current First Aid Level 1.
• Criminal Record Check (required prior to hiring, cost will be reimbursed, employment contingent on clear record).

Core Competencies

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Ability to work in a fast-paced environment.

Working Conditions

• Ability to lift up to 25 lbs.
• Ability to stand for extended periods.
• Flexible hours, including weekends, holidays, and evenings as required by the campground's operational needs. A schedule will be provided for successful applicants.

Benefits

• Inquire about staff accommodations.