Store Operations Manager - Toronto Yorkdale

Moncler; Toronto; On-site; CAD 111,000 - 124,000; Full time

Job summary

A luxury retail brand in Toronto is seeking a Store Operations Manager to drive store performance and team development. The ideal candidate will have over 3 years in retail management, experience in luxury retail, and strong leadership abilities. Responsibilities include managing day-to-day operations and ensuring service standards. The position offers a competitive salary range of $81,000 to $90,000 per year.

Qualifications

• Minimum of 3-5 years Retail Management experience.
• Experience in managing a team and luxury retail.
• Proficient in MS Office applications.

Responsibilities

• Ensure the Moncler Sales and Service standards.
• Manage and coach store team to maximize performance.
• Analyze reports and drive business growth.

Skills

Retail Management

Team Leadership

Sales Generation

Customer Service

Education

Bachelor's Degree or Equivalent

Tools

MS Word

Excel

Outlook

Job description

Store Operations Manager - Toronto Yorkdale

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Overview

The Store Operations Manager takes on the role of Brand Ambassador. They are responsible for driving store performance through managing both the back of house and front of house operations of their store. They recruit, manage, lead and support the development of their teams while working directly with their Store Director / Store Manager and other members of store leadership to strategically drive their business.

Overview

The Store Operations Manager takes on the role of Brand Ambassador. They are responsible for driving store performance through managing both the back of house and front of house operations of their store. They recruit, manage, lead and support the development of their teams while working directly with their Store Director / Store Manager and other members of store leadership to strategically drive their business.

Your Impact

• Ensure the Moncler Americas Sales and Service standards are embodied consistently
• Manage and coach store team with energy, professionalism in order to enable the operations and sales teams to maximize store performance and provide an excellent client experience
• Proactively recruit, interview and hire a team that will drive store sales, operational KPI’s, and deliver an elevated level of service while building customer loyalty and developing new customers through a strong client engagement
• Drive operational efficiency by managing to operating guidelines based on store operating and employee handbook
• Through proper stock management, ensure product is at the right place, at the right time to drive a stellar client experience, while also achieving inventory expectations
• Drive Store performance in sales, aftersales, and productivity through key KPI management (store sales, UPT, Conversion, Productivity and Inventory) and problem solving
• Responsible for daily operations ensuring efficiency and protection of company assets through schedule management, inventory management, cash management, shipping and receiving, adhering to business needs and company policies and procedures
• Analyze reports (sell-through and productivity) and work closely with Store Manager and regional partners to strategically drive and grow business
• Effectively coach and ensure all store staff complies with company initiatives (e.g. Training and Selling Programs, RFID, CEM, CRM etc.)
• Develop team to ensure individual growth, employee engagement and career pathing for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings, Individual development plans
• Maintain a clean and efficient back of house by adhering to the back of house Optimization and efficiencies
• Additional responsibilities as assigned

Qualifications

Bachelor’s Degree or Equivalent

Minimum of 3-5 years Retail Management experience

Experience in managing a team

Prior experience in luxury retail

Proven track record of successful sales generation, building clientele and employee development and relations

Proficient computer knowledge (MS Word, Excel and Outlook)

Eligibility Requirements

Must have authorization to work in the country of employment

Must be willing to work overtime with short notice

Must be 18 years or older

Desired Characterisitcs

Results-driven and customer focused

Problem solver

Ability to communicate professionally and effectively with co-workers and customers alike

Possess strong leadership qualities and can galvanize a team around company initiatives

Possess strong attention to detail and business acumen

Ability to analyze business and take business driving actions

Ability to move or handle merchandise and boxes, generally weighing 0-40 pounds

Ability to operate and use all equipment necessary to run the store

Ability to work varied hours and days to ensure store is fully operational

Ability to stand and walk for majority of a 40-hour work week

Proficient in Microsoft Office, POS, CRM & Inventory Management systems

Additional Information

All tasks are not limited and / or restricted to this job description. Employee must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Moncler Group is an equal employment opportunity employer.

Pay Transparency Statement

Moncler includes a reasonable estimate of the salary rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base salary range is $81,000 per year to $90,000 per year.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management and Manufacturing

Industries

Retail Luxury Goods and Jewelry

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