Store Operations Manager - Sherway Gardens

Eataly; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

Eataly seeks a Store Operations Manager who will lead the grocery and quick service restaurant operations in Ottawa. The role is accountable for executing strategic goals, overseeing daily operations, leading a team, and ensuring a high-quality guest experience. Candidates need a Bachelor's degree and significant management experience in a fast-paced environment, with strong communication and leadership skills.

Benefits

Medical, Dental, Vision Insurance

Paid Time Off

Paid Parental Leave

RRSP

Bonus program

Free family meal daily

Discounts at Eataly

Classes on products and Italian cuisine

Referral bonus program

and more!

Qualifications

• 6+ years of management experience in retail or quick service.
• Advanced proficiency in Microsoft Office and POS systems.
• Understanding of Italian products is a plus.

Responsibilities

• Oversees grocery, fresh counters, and quick service operations.
• Leads a high-performing team and manages daily operations.
• Analyzes data to drive sales while ensuring a quality guest experience.

Skills

Leadership

Communication

Problem-solving

Organizational Skills

Analytical Skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Point of Sales systems

Job description

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Store Operations Manager oversees Eataly’s grocery, fresh counters and quick service restaurants operations of the store. The Store Operations Manager is an operational leader who supports the definition of the strategy and is accountable for the execution of strategy. Additionally, the Operations Manager analyzes data to drive sales while leading through example and support the operation on the floor.

Reports directly to the Director of Store Operations. Directly oversees the Retail and QSR Managers, Service Leads, as well as hourly Associates.

• Directs and organizes the store’s retail and QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards
• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent
• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Works closely with each manager to understand operational needs and boost interdepartmental collaboration
• Ensures the team always offers a consistent, high level of service to all guests
• Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales
• Manages merchandise and creates product lists, identifying roll-outs and phase-outs of products
• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
• Prepares weekly updates on the Retail and QSR departments and collaborates interdepartmentally to plan activities and achieve all store goals
• Assists with employee hiring, assignment, training, payroll, scheduling, evaluations and terminations
• Documents, investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications

• Bachelor’s Degree
• 6+ years of management experience in a high-volume, fast-paced quick service or retail venue
• Exceptional communication, leadership, motivational and team-building skills
• Demonstrated problem-solving, organizational, analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience with Italian products and wine
• Experience and knowledge in coffee, coffee production and manual espresso machines

JOB REQUIREMENTS

• Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
• Availability to travel up to 10% of the time

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!