Store Operations Coordinator

Maison Birks; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury jewelry retailer in Calgary is seeking a Temporary Store Operations Coordinator to support store operations and enhance client experiences. The ideal candidate has retail sales and administrative experience, strong communication skills, and a passion for customer service. Join our motivated team to create memorable client relationships and excel in a dynamic retail environment.

Benefits

Competitive earnings

Social benefits

Wellness programs

Award and recognition programs

Innovative training programs

Employee discounts

Qualifications

• Minimum of two (2) years of retail sales experience, preferably in luxury retail or jewelry.
• Minimum of two (2) years of experience in an administrative role.
• Goal-oriented, sales-driven, and excellent at customer service.

Responsibilities

• Support tasks related to internal processes such as receipt of goods and inventory control.
• Maintain the organizational integrity of the back office.
• Process Atelier Birks service requests and respond to customer needs.

Skills

Retail sales experience

Interpersonal skills

Communication skills

Organization skills

Computer literacy

Tools

MS Office

Job description

As the Temporary Store Operations Coordinator for our Birks store located in Chinook Mall in Calgary, you will embody our belief in the promise of a brighter tomorrow through each interaction. You will work in a highly motivated team that values excellence, hard work, and teamwork.

Are you our hidden gem?

The Store Operations Coordinator (Temporary) at our store in Chinook Mall plays a crucial behind-the-scenes role, responsible for all administrative details supporting sales and client service. This highly organized and detail-oriented position forms the foundation of the store's back-office operations. It supports the management team in various functions, including transactions, repairs, shipping and receiving merchandise, and partnering with sales professionals to ensure a memorable client experience.

To do so, the Administrative Operations Coordinator will be expected to:

1. Support tasks related to internal processes such as receipt of goods, management of inter-store transfers, inventory control, and execution of telephone and internet orders.
2. Maintain the organizational integrity of the back office, including sales materials, packaging, and supplies related to daily operations.
3. Process Atelier Birks service requests, send services, follow up on ongoing services, and respond to customer requests.
4. Support sales professionals and management in their requests as needed.
5. Achieve or exceed sales targets continually.
6. Create a customer-first environment.
7. Build strong relationships with clients.
8. Advise clients based on their needs in a personalized manner.

Our ideal candidate has…

1. A minimum of two (2) years of retail sales experience; luxury retail and/or jewelry experience is preferred.
2. A minimum of two (2) years of experience in an administrative role.
3. Goal-oriented and sales-driven, with a genuine care for clients and exceeding their expectations.
4. Strong team values.
5. Excellent interpersonal and communication skills.
6. Good organization and learning skills.
7. Computer literacy (MS Office).
8. Strong command of English.

Our promise of delight

In return for your commitment to excellence, we offer:

• Competitive earnings
• Social benefits
• Wellness programs
• Award and recognition programs
• Innovative training programs
• Employee discounts

At Birks, you will find a management team that cares about your professional growth. You will be empowered to be yourself, offer excellent customer service, and create experiences that build long-lasting client relationships.

Come join us at Birks, and let your true self shine!

Are you the gem we are looking for?