Store Manager, Wetaskwin Mall

FGL Sports Ltd.; Wetaskiwin; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading sports retailer in Canada is seeking a retail manager to enhance customer service, oversee store operations, and develop team members. The ideal candidate will have 3-5 years of experience in retail management, strong communication skills, and a proven ability to motivate and coach teams. This role focuses on delivering exceptional customer experiences and leading a successful store environment.

Qualifications

• 3-5 years of retail management experience required.
• Proven ability to coach and mentor store teams.
• Exceptional communication and organizational skills.

Responsibilities

• Ensure execution of Customer Experience and resolve customer concerns.
• Lead implementation of standard operating procedures.
• Motivate team and promote a positive work environment.

Skills

Coaching and mentorship

Results-driven mindset

Communication skills

Organizational skills

Retail management experience

Basic computer skills

Job description

What you’ll do

Customer Service

• Ensure execution of the Customer Experience and provide resolution for all customer concerns.
• Meet established service level agreements for in-store services and order fulfillment.
• Provide an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrate and follow up on execution of visual compliance standards, store maintenance, and pricing standards.
• Lead the implementation and execution of standard operating procedures (SOPs).
• Be responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory control.
• Ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Follow processes and systems for the execution of tech shop service programs, including maintenance and compliance standards.
• Create efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors through huddles, one-on-ones, and performance management coaching programs.
• Create development plans and conduct annual appraisals for management team and direct reports.
• Develop and lead recruiting and hiring strategies for the store, maintaining a complete team.

Leadership

• Act as a brand ambassador, promoting our stores, brands, and people internally and externally.
• Motivate the team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain SportChek performance management expectations (feedback/coaching), including progressive discipline where necessary.
• Promote and maintain a positive and motivating work environment that is safe, inclusive, and empowering.

What you bring

• Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
• Results-driven with the ability to build and manage daily and weekly game plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years of retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

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