Store Manager - Victoria's Secret - Pacific Centre - Vancouver, BC

Victoria's Secret; Vancouver; On-site; CAD 75,000 - 94,000; Full time

Job summary

Victoria's Secret is seeking a Store Manager in Vancouver who will lead a high-performance team to enhance customer experience and drive sales. This position involves coaching leaders, managing store operations, and ensuring the brand's visual standards. Ideal candidates will have significant retail leadership experience and strong skills in customer satisfaction and team development.

Qualifications

• Ability to improve customer satisfaction and drive loyalty.
• Experience with business reports to achieve results.
• Self-aware and open to feedback.

Responsibilities

• Drive sales through effective leadership and team coaching.
• Manage store operations including inventory and payroll.
• Maintain visual merchandising and uphold company standards.

Skills

Customer satisfaction

Retail leadership

Team development

Business report analysis

Cross-functional collaboration

Education

10+ years of retail leadership experience

Job description

A Victoria’s Secret & Co Store Manager is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales at Victoria’s Secret. This role reports to the District Manager.

Primary Responsibility :

The Store Manager has the primary responsibility of driving top-line sales by leading the sales floor, coaching and development of the team, performance management, and selling. In addition, the Store Manager ensures operational excellence through visual merchandising, payroll management, inventory control, and delivering on our operational standards.The Store Manager drives consistency in performance and execution through business insights and actions to deliver results.It is their responsibility to coach and develop leaders within their area of responsibility by being a content expert in all areas of the store : brand, team and operations. They also own or oversee the weekly schedules of leaders and associates

Direct Reports as assigned

Customer Experience Manager(s), Customer Experience Leads(s), and Associates

All Store Leadership Team responsibilities include :

• Leading and demonstrating company values within the store.
• Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
• Conducting associate observations and associate coaching
• Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
• Linking results to behaviors and actions to drive top-line sales.
• Independently managing labor hours within the store to drive top line sales and profit.
• Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
• Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
• Demonstrating and leading company policy and procedures.
• Additional duties as assigned, including but not limited to : Floorset mapping and execution, Product launch support, onboarding, and shipment processing .

Minimum Salary : $75,000.00

Maximum Salary : $93,500.00

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

Qualifications

• Ability to improve customer satisfaction and drive customer loyalty.
• Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
• A sense of self-awareness with an interest in seeking feedback to improve and develop.
• Experience selecting and developing direct reports to the next level and creating an environment where people do their best work.
• Ability to monitor / track progress and incorporate feedback into decision-making.
• Proven ability to link company strategies to day-to-day activities and inspire a team to deliver total company contribution.
• Experience with influencing cross-functional partners in informal and formal settings to get things done.
• Ability to work nights, weekends, and a flexible schedule.
• Ability to stand for long periods and frequently bend, kneel, and lift.
• Ability to use technology (headsets, mobile devices, computers).
• 10+ years of retail leadership experience preferred