Store Manager, Vaughan Mills

Canadian Tire Corporation; Vaughan; On-site; CAD 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic leader to enhance customer service and team performance in a vibrant retail environment. This role involves coaching and mentoring staff to meet high service standards, managing operational compliance, and fostering a positive workplace culture. With a commitment to diversity and inclusion, the company values contributions from all backgrounds and encourages personal growth. Join a forward-thinking organization that prioritizes quality and innovation in apparel, and be part of a team dedicated to making a difference in the lives of customers across Canada.

Qualifications

• 3-5 years of retail experience with proven leadership skills.
• Exceptional communication and organizational abilities.

Responsibilities

• Lead and coach the team to deliver exceptional customer service.
• Ensure compliance with corporate standards and policies.
• Develop and execute training programs for team development.

Skills

Coaching

Mentoring

Communication Skills

Organizational Skills

Retail Experience

Team Leadership

Problem-Solving

Education

High School Diploma

Retail Management Experience

Tools

Basic Computer Skills

Job description

What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

• Enforces delivery of our operating model customer service standards.

• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.

• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.

• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

• Oversees preparation for annual inventories.

• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.

• Creates and/or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one-on-one’s, and performance management coaching programs.

• Create development plans and conduct annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conduct ongoing coaching to improve team.

• Ensure execution of the customer experience and provide resolution for all customer concerns.

• Develop and lead recruiting and hiring strategy for store, maintaining a complete team.

• Create succession plans through continuous training and development.

Leadership

• Acts as a brand ambassador by promoting brands and culture.

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

• Maintain Mark’s performance management expectations including progressive discipline where necessary.

• Follows the disciplinary process consistently and impartially.

• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor and develop department team and store team through setting expectations, communication, coaching, feedback, and ongoing support.

• Proven ability to build and manage a daily, weekly plan for the department and store.

• Exceptional communication skills and organizational skills.

• Superior training and mentoring skills.

• 3-5 years retail experience required.

• High energy, enthusiasm, and a drive to succeed.

• Basic computer skills required.