Store Manager - Toronto Eaton Centre

Position: Store Manager (40 hours weekly)

Salary: $62,250 annually

Interview Plan: Ever wondered what it’s like behind the bubbles? #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years - keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our Charity Pot Program.

We Offer:

• A fun and funky store atmosphere where individualism is encouraged
• A 50% discount off all our products to keep you smelling and feeling fresh
• An unconventional retail structure to support your entrepreneurial spirit
• The opportunity for growth as Lush loves to promote from within

Store Manager:

As a Lush Store Manager, you're a true leader who embodies our core values in everything you do. Whether you're interacting with customers, motivating your team, or making important business decisions, you always keep the following in mind: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. These are more than just buzzwords to you – they're a way of life.

Responsibilities:

Sales & Customer Experience:

• Customer Service: Collaborate with your team on plans to exceed daily sales goals and ensure a unique and inclusive customer experience that makes every visitor feel welcome.
• Building the Brand: Educate our customers and staff on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations.
• Driving Sales: Demonstrate strong business acumen and understanding of your metrics and reports by developing and executing business plans that align with the American business strategy.

Team Leadership:

• Leadership Practices and Staff Development: Demonstrate Leadership Practices and coach and develop your team in their careers by creating development plans and providing constructive feedback.
• Diversity, Equity, Inclusion, and Belonging: Actively committed to maintaining a diverse team and creating an inclusive environment.
• Engagement and Performance: Balance analysis, experience, and perspective when making decisions about performance concerns and create action plans to improve staff engagement.
• Recruitment and Selection: Form teams with an appropriate and diverse mix of styles, perspectives, and experience.

Operational Excellence:

• Policies and Procedures: Prioritize shop compliance and ensure your staff have completed training and are practicing company standards.
• Stock and Inventory: Ensure your team is trained and equipped to abide by standards and manage ordering effectively.
• Visuals and Merchandising: Create and execute merchandising plans to improve KPIs and train your team.
• Scheduling, Time, and Attendance: Ensure the right number of staff with the right skill levels are scheduled at peak times.

Qualifications:

Required:

• 3-5 years managing in a retail environment.
• Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking, and troubleshooting skills.
• Excellent organization and time management skills.
• Strong customer service, supervisory, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours to meet the needs of the shop.

Preferred:

• Experience with consultation-based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Strong record of accomplishment of developing retail staff careers.
• Proficient in Excel and Microsoft Suite.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

At Lush, we believe in fostering a culture of inclusion and respect within a diverse workforce. We support equal opportunity employment for all applicants regardless of various characteristics protected by law.