Store Manager Silk & Snow (Toronto - Summerhill)

Sleep Country Canada; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading sleep products retailer in Toronto is seeking a results-driven Store Manager. This role involves managing the sales team, driving growth through customer engagement, and ensuring store standards. The ideal candidate has at least 2 years of sales experience, strong leadership qualities, and a passion for sales. Benefits include a competitive salary, commission, and comprehensive health care.

Benefits

Full medical and dental benefits

Monetary bonuses and sales contests

Tuition Reimbursement Program

Qualifications

• At least 2+ years of sales experience with strong store sales.
• Experience in a managerial or supervisory role.
• Excellent interpersonal and problem-solving skills.

Responsibilities

• Drive growth and strategic initiatives.
• Motivate and direct the sales team.
• Enhance the customer experience.

Skills

Sales experience

Leadership

Visual merchandising

Customer service

Communication

Job description

Overview

Store Manager Silk & Snow (Toronto - Summerhill)

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers by providing meticulously crafted sleep products that elevate personal sanctuaries and promote rest. We are opening our newest Silk & Snow store in Toronto (1133 Yonge Street).

As a dynamic Store Manager you are passionate, results-driven, customer focused and can lead an outstanding team, motivate and inspire great performance.

Responsibilities

• Drive the growth and strategic initiatives of Silk & Snow, maximize the sales efficiency and revenue potential of Sales Associates.
• Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved.
• Develop and implement day-to-day visual merchandise strategies and product displays.
• Be responsible for the P&L performance, monitor and manage inventory levels.
• Enhance the customer experience by building relationships and connecting customers to our brand and brand values.
• Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment.
• Maintain staffing schedules and adapt to changes in business or traffic trends.
• Ensure store standards are met (health and safety, product presentation, replenishment, store housekeeping).
• Represent the brand values with a focus on customer, wellness, transparency and sustainability.
• Communicate the story behind the brand to customers.
• Create a welcoming environment for customers to learn about our products and brand.
• Address escalated customer inquiries.

Qualifications

• Have at least 2+ years of sales experience with a track record of strong store sales and demonstrated performance.
• Previous experience in a managerial or supervisory role.
• Creative with a strong sense of style and understanding of visual merchandising.
• Excels in a team environment.
• Ambitious, charismatic and passionate about people and sales.
• Strong business acumen with the ability to achieve sales and deliver excellent customer service.
• Demonstrated leadership in motivating and developing a sales team.
• Excellent interpersonal, communication, problem-solving, time management and organizational skills.
• Ability to develop strong relationships and trust with internal and external stakeholders.
• Available to work days, evenings and weekends.

Benefits & Why Silk & Snow

• Full-time role with base salary and commission; rewards performance and growth.
• No caps on commission.
• Monetary bonuses and sales contests.
• Extensive product and services training.
• Access to training and development platforms.
• Full medical and dental benefits, and a Deferred Profit Sharing Program.
• Annual Wellness Credit for health-related products / services.
• Associate Discount Program for sleep products.
• Maternity / Parental leave top-up benefits.
• Tuition Reimbursement Program for professional and personal development.
• Diverse and inclusive work environment.
• Long service awards and other social events.
• Associate Referral Program and paid volunteer day.
• Acknowledgement as a respected employer with strong culture.

EDI Commitment

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B): Silk & Snow is committed to building an inclusive culture where differences are valued and every applicant is treated fairly and with respect regarding race, religion, age, gender, sexual orientation, or disability.