Store Manager -Sainte-Catherine Street West

Pandora A/S; Canada; On-site; CAD 50,000 - 75,000; Full time

Job summary

A leading jewellery brand seeks a Store Manager for its Sainte-Catherine Street West location in Canada. This role demands a passion for customer experience, sales excellence, and team leadership, offering the chance to inspire and develop a dedicated team while achieving commercial success.

Benefits

Access to learning and development programs

Tuition reimbursement

Flexible work schedule

Qualifications

• 3-5 years of experience as a Store Manager in a high-performance selling environment.
• Strong communication skills, both written and verbal.
• Ability to charm and connect with people at all levels.

Responsibilities

• Coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.
• Drive individual and store sales goals through genuine customer connections.
• Implement visual merchandising directives and operational processes.

Skills

Leadership

Communication

Business acumen

Analytical thinking

Recruitment

Tools

Microsoft Office 365 Suite

Retail point-of-sale systems

Job description

Store Manager - Sainte-Catherine Street West

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we can dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product, taking immense pride in delivering exceptional customer experiences. This role offers the exciting opportunity to spend quality time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job will require the completion of an assessment that will be emailed to you upon submission of your application.

Our Store Managers shine when they:

• Embrace the store culture filled with passion for our brand, where team members shine as extraordinary brand ambassadors.
• Dare to exceed individual and store sales goals by building genuine connections with our fans.
• Embrace opportunities and soar beyond commercial targets and KPIs, setting new records and achieving remarkable success.
• Create unforgettable shopping moments that exceed expectations by displaying excellent product knowledge and building brand loyalty.
• Dream to coach and inspire the sales team, fostering accountability for individual and store performance. Provide real-time feedback and guidance to empower the team in achieving their KPI goals.
• Craft loyal fans by authentically engaging and fostering lasting connections beyond transactions.
• Build your network and inspire bringing the best talent into Pandora across seasonal and core hiring including Assistant Store Managers, Sales Associates, and Sales Leads.
• Partner with the Divisional Sales Manager and Human Resources to identify and resolve performance issues and policy violations.
• Utilize your brilliance across talent, brand, operations, and fan experience, ensuring the timely implementation of visual merchandising directives, operational processes, and continuous talent development.
• All other duties as assigned.

Craft your career with us if you have:

• At least 3-5 years of experience as a Store Manager in a high-performance selling environment, demonstrating results-oriented leadership.
• Developed a sense of Care in your communication skills, both written and verbal.
• The ability to charm and captivate an audience, connecting with people at all levels.
• Strong business acumen and analytical thinking to deliver positive results.
• Skills in recruiting, retaining, and developing exceptional teams, including succession planning and internal mobility.
• Knowledge of Microsoft Office 365 Suite and retail point-of-sale systems.
• At least 18 years old with proof of identity and eligibility to work.
• A flexible work schedule that includes nights, weekends, and holidays, with the ability to stand for extended periods and lift 50+ pounds.
• Desire to grow professionally, with access to learning and development programs, continuous feedback, LinkedIn Learning, tuition reimbursement, and more.

About Pandora:

Pandora designs, manufactures, and markets hand-finished jewellery made from high-quality materials at affordable prices. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including over 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 27,000 people worldwide, crafting jewellery at LEED-certified facilities in Thailand using recycled silver and gold. The company aims to be carbon neutral by 2025 and is committed to reducing emissions across its value chain. Pandora is listed on Nasdaq Copenhagen and generated DKK 23.4 billion in revenue in 2021.

Pandora’s recruitment procedures are transparent and fair, designed to remove biases and ensure equal opportunity. We encourage applicants to refrain from including identity-related elements such as photos, marital status, or age.

About Pandora NAM:

The Pandora North America team includes over 115 employees in the USA & Canada, with offices in New York & Baltimore, a logistics center in Maryland, field positions, and over 3,900 employees in owned and operated stores. The USA is Pandora’s largest market, with over 1,400 points of sale, including over 420 concept stores, more than 300 of which are owned and operated by Pandora.