Store Manager-Retail/Gérant de magasin-Or-Vente au Détail

Roots; Quebec, Mont-Tremblant; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dynamic Store Manager to lead a passionate team in delivering an exceptional shopping experience. In this role, you will drive sales, mentor staff, and uphold the brand's values while fostering a culture of growth and integrity. Your leadership will be key to achieving performance goals and enhancing customer loyalty. If you thrive in a fast-paced retail environment and are committed to making a positive impact, this opportunity offers a chance to grow within a company that values diversity and personal development.

Qualifications

• 3+ years of experience in a retail apparel environment.
• Strong leadership and communication skills are essential.
• Proven sales achievements in a high-volume store.

Responsibilities

• Achieve store sales budgets through execution of company standards.
• Provide ongoing coaching and development for staff.
• Ensure customer loyalty by resolving issues promptly.

Skills

Retail Management

Leadership Skills

Sales Coaching

Customer Service

Visual Merchandising

Communication Skills

Problem Solving

Team Building

Job description

Tuesday, March 25, 2025

Roots is more than just an iconic Canadian retailer, we are a group of passionate people who act with integrity, trusteach other anddo what is right. We work in a space where people can grow and develop, with teams who own results and are dedicated to seeing Roots win. We seek tobuild long standing relationships with partners who share our commitment tomaintaininghigh ethical standards of operation.

At Roots, we look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet. Roots is not only a brand, it’s a culture and lifestyle. In addition to our customers, an intrinsic part of our success has always been the people who work here. Our clients and customers need to have confidence that our managers and associates at all levels of the organization have the knowledge, skills and competencies to excel. Our company depends on systems and processes that support the continued learning and development of our people. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’.

Nature & Scope:

Reporting to the District Manager, the Store Manager creates and maintains the Roots Experience for our customers and employees. Key to this role is leadership building, succession planning and coaching. The Store Manager is responsible for modeling and acting in accordance with Roots guiding principles and beliefs.

Key Job Responsibilities:

• Achieve store sales budgets through execution of company standards, policies and procedures while exceeding customers' expectations through superior service at every opportunity.
• Provides ongoing selling skills coaching and development based on each staff member's individual strengths and weaknesses in order to achieve their personal sales goals.
• Establishes appropriate action plans to improve each individual's performance and productivity
• Ensures that customer loyalty is built and maintained by providing the ultimate shopping experience and by resolving customer issues or complaints in a timely and positive manner.
• Demonstrates the ability to lead by example in sales and customer service.
• Proactively seeks out qualified candidates for existing or potential positions ensuring the store structure meets the business needs.

Qualifications and Experience Required:

• 3 + years related experience in a retail apparel environment
• Leadership skills: demonstrated through KPI results, retention & performance coaching principles
• Experience with visual planning and merchandising.
• Demonstrated sales achievements in a high volume store.
• Ability to manage resources to ensure that established service levels are achieved at all times.
• Ability to manage multiple situations simultaneously while staying composed.
• Must possess excellent communication (both oral and written), leadership and interpersonal skills.
• Organization, planning and strong problem solving skills.
• Ability to plan and prioritize workload.
• Strong team-building skills with the ability to coach and mentor others.

At Roots we appreciate that skills and expertise are cultivated through a range of experiences. We are committed to reflecting Canada's diverse landscape in our products, team, and workplace culture. We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement. Accommodations are available for applicants throughout the recruitment process.