Store Manager - Penarth Area

Costa Coffee; Golden Horseshoe; On-site; GBP 35,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead a team in delivering exceptional customer experiences. This role offers the chance to shape store success while engaging with the community and managing sales and team development. With a strong emphasis on leadership and customer service, you will be pivotal in creating a welcoming environment that drives customer loyalty. Join a forward-thinking company that values diversity and inclusion, and enjoy a range of perks including a share scheme and generous discounts. If you're ambitious and ready to make an impact, this opportunity is for you.

Benefits

Coca-Cola share scheme

50% discount on food and drinks

Matched pension contributions

Quarterly and annual incentive scheme

Qualifications

• Strong leadership experience in managing and developing successful teams.
• Ability to foster a strong customer service culture.

Responsibilities

• Meet customer needs and enhance positive NPS.
• Create an inviting environment to encourage customer return.
• Manage sales, profit, and team development effectively.

Skills

Team Leadership

Customer Service

Sales Management

Training and Development

Job description

01 May 2025

Store Manager – Penarth Area - Up to £35,000 per annum – Permanent

At Costa Coffee, we are what we craft. It's about stirring up success, empowering people, creating that Costa buzz, and proudly making greatness every day.

And as a Store Manager, you can too.

Why choose Costa?

We're a global coffee brand with bold plans and some pretty brilliant perks to sweeten the deal:

• Access to the Coca-Cola share scheme including matched contributions
• 50% discount on all your favourite food and drinks in Costa owned stores
• A smart pension that is matched up to 10%
• Quarterly and annual incentive scheme, with the opportunity to earn up to £10,000 as a bonus (store dependent)

We’re passionate about being a great place to work where you can bring your true self. We support diversity, equity, and inclusion, and work with our teams to shape our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players.

What you’ll do

Being a Store Manager means more than just running a store. It’s your chance to own something and define your success. Your responsibilities include:

• Meeting all customer needs and fostering a strong customer service culture to enhance positive NPS, as well as engaging with the local community to attract new customers
• Creating an inviting environment that encourages customers to return
• Managing sales, profit, team development, and recognition effectively
• Training and developing your team to reach their full potential

Who you are

We’re interested in your unique qualities:

• A strong leader with experience managing and developing successful teams
• A forward-thinker with an eye on future direction and the bigger picture
• An ambitious individual eager to be part of our growth journey
• A brand ambassador committed to maintaining high standards
• Job Function: Retail Operations - Store Manager (REQUIRED FIELD)