Store Manager | Park Royal | Full Time

Aesop; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading global retail organization seeks a Store Manager in Vancouver. The role focuses on customer engagement, team leadership, and driving commercial outcomes while promoting an inclusive atmosphere. A commitment to employee development and community connection reflects Aesop's values, complemented by robust employee benefits including medical coverage, parental leave, and product discounts.

Benefits

Competitive medical, dental, and vision insurance

RRSP program with company match up to 5%

Top paid parental leave for primary and secondary caregivers

Vacation leave with annual tenure increase

Volunteer Leave (maximum 3 days per annum)

Free yearly subscription to Headspace

Mental wellness programming and sessions

Twelve free products every six months

50% discount on company products up to CAD 4,000 per annum

Qualifications

• Management experience in a customer service environment.
• History of leading and coaching a team.
• Knowledge of skincare and the skincare industry is advantageous.

Responsibilities

• Motivate and develop team to create customer experiences.
• Responsible for budgeting and store-specific marketing.
• Choreograph daily activities of Retail Consultants.

Skills

Effective selling skills

Problem-solving

Communication

Commercial acumen

Empathy

Merchandising skills

Tools

Microsoft Office suite

Job description

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

As a Store Manager, you embody our desire to engage, listen and guide customers to products that are relevant to them. Through passionate and focused leadership, you will motivate and develop your team to create memorable, inclusive customer experiences that drive overall store performance.

Working full-time on-site, including some weekend working, you will be responsible for budgeting, store-specific marketing, and building the store’s client base, as well as choreographing the daily activities of a team of Retail Consultants. The successful candidate will be a skilled professional, able to grace this role with diligence, passion, and an unwavering commitment to excellence.

What we are looking for

• Management experience within customer service environment

• Proven track record of effective selling skills and ability to drive commercial outcomes

• Ability to consistently introduce Aesop products to clients through hand demonstrations

• History of successfully leading and coaching a team, creating an inclusive and psychologically safe work environment

• Demonstrated ability to utilise empathy to manage interpersonal relationships

• Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives.

• Strong communication, problem-solving, commercial acumen and merchandising skills

• Working knowledge of skin care and skin care industry (advantageous)

• Knowledge of hair care, body care, fragrance and home categories (advantageous)

• Computer literacy encompassing strong familiarity with Microsoft Office suite

• Successful applicants will be available for a 40-hour work week, including weekends. Candidates must have flexibility to work a retail schedule including evenings, weekends and holidays.

What’s on offer

We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include:

• Competitive medical, dental and vision insurance with fully company paid options.

• RRSP program with company match (up to 5%).

• Up to 26 weeks of top of paid for parental leave for primary caregivers for those eligible. Up to 6 weeks of top of paid for parental leave for secondary caregivers for those eligible.

• Vacation leave with annual tenure increase.

• Volunteer Leave: You will be entitled to a maximum leave of 3 days (24 hours) per annum.

• Free yearly subscription to Headspace.

• Subscription to mental wellness programming through Modern Health with 6 one-on-one video sessions (per year) with certified mental health, professional, or financial well-being coaches, unlimited group support sessions (known as circles), designed to be safe spaces for sharing & learning with others, guided Meditations on managing stress and proactively building resilience, and ongoing well-being assessments to check in on your well-being over time.

• Products and discounts: You will be entitled to twelve (12) free products of your choice for every six months of employment. You will be entitled to a 50% discount on any purchase of company products up to a maximum retail value of $4,000 per annum to be used for yourself or occasional gift giving.

Aesop is committed to attracting, developing, and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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