Store Manager - Metrotown

Deciem Beauty Group Inc.; Vancouver; On-site; Full time

Job summary

An innovative company is seeking a passionate Store Manager to lead the team at a bustling retail location. This role involves overseeing daily operations, ensuring exceptional customer experiences, and fostering a positive team environment. With a focus on personal growth and development, you will have the opportunity to coach and inspire your team while meeting sales targets. Join a forward-thinking organization that values authenticity and transparency in the beauty industry, where your contributions will help shape a loyal customer base and drive success. If you have a love for beauty products and a knack for leadership, this is the perfect opportunity for you!

Benefits

Generous Vacation & Personal Days

6 months paid time off for new parents

Employee Assistance Program

Development Grants

LinkedIn Learning membership

Discount on DECIEM products

Qualifications

• 5+ years of customer service/retail experience required.
• 2+ years in a leadership role is necessary.

Responsibilities

• Lead day-to-day store operations and ensure inventory accuracy.
• Coach staff and develop a loyal customer base.

Skills

Customer Service

Team Leadership

Time Management

Communication Skills

Multi-tasking

Product Knowledge

Education

High School Diploma

Tools

MS Office

G Suite

Job description

Known as “The Abnormal Beauty Company”, DECIEM is the parent company of The Ordinary, NIOD, and other beauty brands & is an industry disruptor with a science-first approach to innovation. DECIEM was Co-Founded in 2013 by the late Brandon Truaxe, a visionary who set out to change the beauty industry through authenticity and transparency. He developed DECIEM to be a happy family (of people and beauty brands), rooted in kindness, creativity, diversity, and respect, alongside Co-Founder and CEO, Nicola Kilner.

We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us!

WHAT WE’RE LOOKING FOR

We are looking for a Full-time Store Manager that will lead store activity in the day-to-day operations of the store, including inventory accuracy, stock organization, meeting sales/targets, as well as ongoing coaching for staff.

The Store Manager plays an integral role in developing a loyal customer base and is accountable for ensuring an exceptional customer experience through team development and leading by example.

This role will be based out of our Metrotown store.

The pay for this role will be $27-$29 per hour, depending on experience.

WHAT YOU’D BE DOING IN THIS ROLE

• Supervise all staff within your location and oversee employee relations, sales, merchandising, customer experience, and all operational functions.
• Monitor and motivate the store team to meet and exceed DECIEM key performance indicators.
• Strategize and complete revenue calendar on a daily and monthly basis to report sales figures to the Area Sales Manager.
• Partner with Recruitment and Area Sales Manager to hire and onboard new team members.
• Host effective and objective pre-shift meetings to outline daily goals, company updates, success and challenges to ensure the full store team is aligned, focused, and up to date.
• Coach, counsel, and provide constructive feedback to all store staff. Provide on-the-spot feedback to the team to ensure clear communication and expectations are set.
• Partner with local HRBP and Area Sales Manager to resolve all employee relations matters.
• Weekly/monthly 1-1 meeting with the team to discuss and update professional development and personal goals.
• Attend weekly manager meetings and 1-1s with Area Sales Manager to discuss store/team needs, successes, challenges, and opportunities.
• Stay up to date with product knowledge, company information, launches, and campaigns - ensure all information is cascaded to the team.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• Love of beauty products and a passion for skincare.
• Comfortable in engaging customers and applying products with the customer while providing consultations.
• Ability to multi-task, while providing professional and outstanding customer service.
• Desire to thrive working in a team environment.
• Effective time management and communication skills.

MINIMUM REQUIREMENTS

• High School Diploma is required.
• 5+ years of customer service/retail experience is required.
• 2+ years of people management or work in a leadership role is required.
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular).
• Proficiency with G Suite is a plus.

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• First dibs on new products.
• A generous discount on DECIEM products for you, your family, and your friends.

BUILDING GROWTH TO POWER GOOD

We are a People First company that lives by our core values to…

• Do the right thing.
• Respect small things.
• Be the future.

These values continue to guide us in all that we do. Along the way, we’ve been honoured to win some pretty incredible awards, including a CEW Achiever Award, Best Skincare Brand at Sunday Times Style Beauty Awards, and Most Popular Sustainable Brand by The Cosmetify Index Global. We’re still blushing!

SUSTAINABILITY AND SOCIAL IMPACT

DECIEM’s objective is to build growth and do good things while prioritizing people, animals, and the Earth.

Our Sustainability strategy is focused on fighting climate change, improved waste management, responsible packaging, responsible sourcing and product lifecycle, and water conservation.

In 2020, DECIEM established the Good Fund to support both large and grassroots charities in response to global events.

CREATING A HUMAN WORLD OF BEAUTY

DECIEM is committed to diversity, equity, and inclusion (DEI) by creating meaningful, measurable change in the lives of our team members and in the communities where we operate. Achieving equality is critical to DECIEM and our future. You can learn more about our DEI commitment in our open letter, "Belonging is the Destination, Change is the Journey".

DECIEM is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. If you are contacted to be part of our recruitment process and require accommodation, please let us know.

WANT TO JOIN US?

Thank you for reading the whole thing! If you liked what you heard, kindly send us your resume. We really appreciate your effort in applying for this position. However, only those who have been shortlisted for interviews will be contacted. <3