Store Manager , Memorial Ave

PartSource; Northwestern Ontario; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking company that values customer experience and team growth. This role involves leading a dynamic retail environment, focusing on exceptional service and driving sales through effective management of both customer relationships and store operations. You'll have the opportunity to mentor and develop your team, ensuring they meet performance expectations while fostering a culture of recognition and continuous improvement. If you are passionate about the automotive parts industry and thrive in a fast-paced retail setting, this is the perfect opportunity for you to shine.

Qualifications

• 3-5 years of retail management experience in a multi-channel environment.
• Experience in managing and growing B2B sales.
• Basic computer skills and automotive industry knowledge.

Responsibilities

• Build a sales-focused culture by enhancing the in-store customer experience.
• Manage store operations, including inventory control and compliance.
• Coach and develop teams to achieve sales and performance goals.

Skills

Retail Management

B2B Sales Management

Customer Service

Coaching and Development

Inventory Control

Education

High School Diploma

Automotive Training or Certification

Tools

Point of Sale Systems

FOS Fleet Management

Job description

Customer Service

• Build a sales-obsessed culture by providing an exceptional in-store customer experience.
• Drive outside sales through commercial accounts, new business prospecting, and excellent management of customer relationships with CTR dealer partners.

Operations

• Delegate and follow up on the execution of visual compliance standards, store maintenance, pricing standards, planograms, and merchandising directives.
• Manage and minimize store shrink through team awareness, audit compliance enforcement, and inventory control.
• Ensure accurate execution and daily review of shipping, receiving, returns processing, and documentation according to company policies.
• Follow and ensure compliance with all cash, audit, and OH&S policies and procedures.
• Create and monitor efficient store weekly scheduling for sales and support functions.
• Oversee store and equipment maintenance and compliance for PS fleet, using FOS fleet management, driver compliance, and certifications.
• Manage reconciliations and collections of accounts payable for all customer business accounts.

Training

• Coach and develop store and management teams.
• Set and follow up on individual and store sales goals.
• Create development plans, conduct annual appraisals, and support team performance improvements through coaching.
• Lead effective meetings, huddles, and coaching sessions, keeping the team informed.
• Ensure completion of required training within set timeframes.
• Ensure execution of customer experience standards and resolve customer concerns.
• Develop and lead recruiting and hiring strategies, maintaining a complete team adhering to IBO standards.

Leadership

• Mentor teams and promote continuous growth.
• Motivate teams through recognition programs, contests, and customer compliments.
• Maintain performance expectations with coaching and progressive discipline as needed.
• Work retail hours, including evenings, weekends, and holidays.

Candidate Profile

• Business-savvy with a customer-focused mindset, capable of planning and driving sales.
• Leadership qualities, passionate about coaching, developing, and inspiring teams.
• Brand ambassadors who love their work and take pride in the brand.

If you're a proven retail manager passionate about people, our industry, and delivering exceptional customer experiences, this is the place for you.

Requirements

• 3-5 years of retail management experience in a multi-channel environment.
• Experience in managing and growing B2B sales.
• Interest in the automotive parts aftermarket industry.
• Basic computer skills; automotive industry knowledge is an asset.
• Understanding of automotive operating systems, including point of sale systems.
• Assets include a valid driver’s license and automotive training or certification.

About Us

At PartSource, we pride ourselves on our staff being auto parts professionals and car care enthusiasts who share a passion for vehicle maintenance. Join us where there's a place for you.

Diversity, Inclusion, and Accommodations

We are committed to fostering an environment of belonging, diversity, and inclusion. We welcome candidates from all backgrounds and provide accommodations upon request during the application and interview process.