Store Manager, McKenzie

Mark's; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Sr. Consultant, Retail Recruitment Lead to enhance customer service and team performance. In this pivotal role, you will lead a dedicated team, ensuring compliance with operational standards while fostering a positive work environment. Your expertise in coaching and mentoring will drive the team's success, supporting customer acquisition and promoting brand values. Join a company committed to diversity and inclusion, where your contributions will help shape the future of retail in Canada. If you're passionate about retail and team development, this is the perfect opportunity for you.

Qualifications

• 3-5 years of retail experience with a focus on customer service.
• Proven ability to coach and develop teams effectively.

Responsibilities

• Lead and coach the team to ensure exceptional customer service.
• Manage inventory control and compliance with corporate standards.
• Develop recruiting strategies to maintain a complete team.

Skills

Coaching

Customer Service

Communication

Organizational Skills

Retail Experience

Mentoring

Basic Computer Skills

Job description

Direct message the job poster from Mark's

Sr. Consultant, Retail Recruitment Lead @ Canadian Tire | Recruiting Top Talent for Retail Management

What You’ll Do

1. Customer Service

• Provide leadership to the team, consistently coach, and follow up to ensure the delivery of service model standards to each customer.
• Enforce delivery of our operating model customer service standards.
• Offer an exceptional omni-channel experience by facilitating in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
• Support customer acquisition efforts through promotion of our customer loyalty and credit card programs.

Operations

• Demonstrate and ensure execution of Mark’s visual compliance standards, store maintenance, and pricing standards.
• Establish plans and follow up on weekly price changes, promotional setups, and department POPs, ensuring 100% system pricing including weekly sweeps.
• Responsible for achieving annual shrink targets through team education, enforcement of LP and audit standards, and inventory control.
• Oversee preparations for annual inventories.
• Ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Create and monitor efficient store weekly schedules for sales and support functions.

Training

• Provide ongoing feedback and coaching to management and team members based on key metrics and observed behaviors via Shift Starters, one-on-ones, and performance management programs.
• Create development plans and conduct annual appraisals for management and direct reports; support and coach to address performance gaps and promote ongoing development.
• Ensure the execution of the customer experience and resolve customer concerns effectively.
• Develop and lead recruiting and hiring strategies to maintain a complete team.
• Implement succession plans through continuous training and development initiatives.

Leadership

• Act as a brand ambassador by promoting brand values and culture.
• Motivate the team through recognition programs, store contests, and customer compliments.
• Maintain performance management standards, including progressive discipline when necessary.
• Follow disciplinary processes consistently and fairly.
• Foster a positive, inclusive, and motivating work environment that is safe and empowering.

What You Bring

• Proven ability to coach, mentor, and develop teams through setting expectations, communication, coaching, and feedback.
• Ability to manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Strong training and mentoring capabilities.
• 3-5 years of retail experience.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills.

About Us

At Marks, we aim to provide an extraordinary career experience by leading our brand’s evolution to be Canada’s top destination for industrial and casual apparel and footwear. As a prominent Canadian retailer and part of Canadian Tire, Mark’s is committed to comfort, quality, and style, with a focus on innovation and private brands. Join us and find your place here.

Our Commitment to Diversity, Inclusion and Belonging

We are dedicated to creating an environment where everyone feels they belong, with diversity, inclusion, and equity integrated into all we do. We treat everyone with dignity, respecting individual differences in religion, nationality, gender, race, age, perceived ability, language, sexual orientation, and identity. Our purpose is to help make life in Canada better.

Accommodations

We uphold inclusion as a core value. We welcome candidates from diverse backgrounds, including racialized groups, Indigenous peoples, 2SLGBTQIA+ individuals, women, and people with disabilities. If you need accommodations during the application or interview process, please inform us when contacted, and we will support your needs.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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