Store Manager, MANGO Mapleview Mall

Fox Group Canada; Burlington; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their new location in Burlington. This role involves motivating and developing a passionate team to deliver exceptional customer experiences while driving sales and profitability. As a Store Manager, you will oversee store operations, ensuring high standards of visual merchandising and customer service. The ideal candidate will have a strong background in retail management, with a proven track record of achieving sales goals and fostering a positive work environment. Join a forward-thinking company that values diversity and inclusion, and be part of an exciting new chapter in the retail landscape.

Qualifications

• 3-5 years in fast-fashion retail with sales management experience.
• Ability to analyze sales reports and drive results.

Responsibilities

• Ensure legendary customer experiences and establish customer satisfaction.
• Coach and develop the team to maximize sales potential.

Skills

Customer Service

Sales Management

Team Leadership

Communication Skills

Conflict Resolution

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

BRAND: MANGO

POSITION: STORE MANAGER

LOCATION: MAPLEVIEW MALL

Fox Group is a leading and fast-growing retailer with 9,000 employees globally, and partner of choice for several well-known retail banners in Israel, Europe, and Canada, is excited to announce the opening of MANGO stores in Canada.

MANGO was founded in Barcelona, Spain, is an internationally renowned fashion brand that designs, manufactures, and markets women’s, men’s, and children’s clothing and accessories, with over 2700 stores in 115 markets.

As part of our expansion plans in Canada, we are looking for an experienced, energetic, and fashion-passionate Store Manager in the GTA. This position reports directly to the District Manager and you will be responsible for leading the store team.

As the Store Manager at MANGO Mapleview Mall, Burlington, you must be an exceptional leader who can motivate, inspire, and develop the store team to maximize sales and profits, create an exceptional work environment, and ensure an extraordinary customer experience for each customer.

The Store Manager is responsible for overseeing the financial success of the store, ensuring positive customer experiences, demonstrating a strong ability to meet individual sales and metric goals, driving profitable top-line sales growth, and coaching store associates to consistently provide customers with an exceptional shopping experience. The Store Manager understands key business drivers and adjusts the business accordingly.

STORE MANAGER COMPETENCIES AND SKILLS

The Store Manager must demonstrate a set of competencies/skills that establish them as a leader within the store. These competencies outline a skill set that is required of a Store Manager to be successful in their role. Competencies include, but are not limited to:

People: Optimizes talent by developing direct reports, building effective teams, and attracting and retaining top talent individuals. Influences people through effective communication.

Drives engagement and motivates people. The Store Manager can influence people through persuasion, directing, and delegation of tasks.

Results: Stays focused on performance. The Store Manager drives results and ensures accountability to those results. The Store Manager is action-oriented and resourceful.

Thought: Shows that they understand the business through a strong customer focus, heightened business insight, and financial acumen. The Store Manager is capable of making complex decisions. When making complex decisions, the Store Manager plans, sets priorities, and uses a strong decision quality.

Self: Remains flexible and adaptable and can manage ambiguity. The Store Manager is resilient and maintains composure in all situations.

The Store Manager may perform other related duties as required by the Company, field leadership, and especially regarding serving the customer.

JOB DESCRIPTION - STORE MANAGER - Key Roles/Responsibilities

Store Managers are required to:

• Provide and ensure legendary customer experiences consistently.
• Establish Customer Satisfaction.
• Coach, Develop and maximize the success of the team..
• Sets expectations and ensures accountability.
• Maximize sales potential by coaching associates’ behaviors on the sales floor and in the back room.
• Build a team that works well together based on the needs of the store.
• Recruit, hire and staff.
• Ensure training of the team.
• Analyze business and create action plans.
• Communicate effectively with/to team.
• Direct/execute company policies/practices.
• Direct merchandise flow.
• Ensure visual & merchandising standards and a positive in-store experience.
• Manage controllable expenses.
• Maintain Mango Procedures.
• Loss Prevention and Safety.

REQUIRED SKILLS/EXPERIENCE

• Minimum of (3-5) years of experience in a fast-fashion retail environment.
• Prior sales management experience.
• Demonstrated ability to achieve individual selling goals and metrics.
• Proven ability to drive sales results, able to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Comfort in making decisions and mediating conflict within a team environment.
• Ability to address complex issues and allocate time to execute multiple tasks and changing priorities.
• Exceptional interpersonal, communication, and customer service skills.
• Ability to identify/assess top talent and train/develop/retain great people.
• Proficient in Windows-based software such as Excel, Word, and Outlook.
• Ability to work a flexible schedule (which includes nights, weekend and holiday availability).
• Ability to bend, lift, open, and move product and fixtures up to 50 lbs., as needed.
• Ability to climb step stools and ladders.
• Ability to stand/walk for long periods at a time.
• Possess manual dexterity and hand-eye coordination.
• Ability to travel to other store locations (if needed) and attend district meetings.
• This position involves constant moving, talking, hearing, reaching, grabbing, and standing for long periods of time.
• Ability to work as a team.
• Ability to effectively communicate with customers, peers, and management.

Fox Group Canada is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

• We thank all applicants for your interest in this exciting opportunity, however, only qualified applicants will be contacted.