Store Manager, Lonsdale Quay

Retail; North Vancouver; On-site; CAD 60,000 - 70,000; Full time

Job summary

A wellness retail company located in Metro Vancouver seeks a Store Manager to connect customers with natural products and lead team success. The ideal candidate has 3-5 years of retail leadership experience, is flexible, and has strong communication skills. This full-time position offers a competitive salary and benefits, including health, paid time off, and a generous product discount.

Benefits

Health Benefits

Paid sick days

Generous product discount

Employee Assistance Program

Paid time off

Qualifications

• 3-5 years of retail leadership experience
• Comfortable working in a scented environment
• Ability to make bold recommendations

Responsibilities

• Drive the mission of connecting customers with products
• Ensure excellent service delivery
• Lead key business aspects and profitability

Skills

Strong communication skills

Empathy

Active listening

Strong aptitude for product sales

Consumer engagement

Flexibility

Education

High school diploma

Job description

Overview

At Saje Natural Wellness were natures original farmacy blending the superpower of plants so you can remedy real life naturally. And like nature were continually growing! As we continue to build our team were seeking talented people to join us : in our stores support offices and distribution centres. We are a purpose-driven people-first organization where collaboration innovation and entrepreneurial mindsets thrive.

We look for individuals who have drive and warmth agility and passion and keep customer experience at the centre of everything they do.

At Saje youll connect with a dynamic community and make positive impact. Join our team and grow your career at Saje alongside the most talented hard working and kind-hearted people out there.

The impact youll make

Reporting to the District Manager Store Managers (SM) drive our mission first-hand with our customers: you connect people to the healing power of plants so they can live their life to the fullest naturally. To do this youll lead the Saje Experience with your team and ensure its delivery to each and every customer guiding their wellness journey through product demos deep education and tailored recommendations.

The SM is accountable for leading key aspects of their stores business and is responsible for the profitability and productivity of thier store. By attracting leading and developing Team Members the SM drives key business results and ensures that all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading wellness. To support this the Store Manager focuses on People Operations Visual Merchandising Community Outreach and other levers to build a strong profitable business.

All Saje Team Members are responsible for contributing to Sajes culture and maintaining a positive work environment for themselves and their peers.

What youll do

Store Experience

• Authentically connect with customers and deliver consistent and exceptional service following the standards of our sales model the Saje experience.
• GPOP (Get Product On People) to demonstrate our product both inside and outside of the store to drive awareness and understanding of Saje.
• Educate on our products and on 100% natural wellness to make wellness easy accessible and inclusive for all.
• Make bold recommendations to support the wellness needs of our customers building baskets to create and expand on health habits centered on our products.
• Contribute to a team environment where all Team Members consistently experience a sense of belonging and inclusion.

Business Ownership

• Be accountable to your part in driving the commercial goals of your store and our business and work as a team to achieve and exceed performance targets.
• Generate business results and achieve key KPIs including revenue and comp growth goals AVS IPT traffic conversion and loyalty program growth.
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members.
• Uphold presentation standards and assess and action merchandising opportunities in order to elevate the in-store experience.
• Take a proactive and innovative approach to growing the business through community outreach.
• Create annual and quarterly strategic plans to support the growth of the business.

People Leadership

• Inspire and uplift your team through coaching collaboration and by embodying our core values.
• Create a team environment where all Team Members consistently experience a sense of belonging and inclusion.
• Attract hire and train and develop Team Members who are committed to exceptional customer service and sales performance.
• Administer Performance Reviews goal setting and deliver feedback regularly.
• Establish and maintain key communication rhythms including Team Meetings regular connects with Assistant Store Manager and weekly monthly and quarterly business updates.
• Engage develop and retain top talent by leveraging their expertise and unique skillset.

Wed love to hear from you if :

Mandatory Requirements

• You're comfortable working in a scented environment.
• You're passionate about engaging Community Members in a personalized hands-on waydemonstrating how to use products and applying them directly to yourself and to Community Members to create meaningful experiences.
• You bring 3-5 years of retail leadership experience at the store manager or assistant manager level with a passion of leading and developing high-performing teams.
• You're able to have a flexible work schedule with availability for mornings evenings weekends and holidays including peak hours. As a leader in the business youre expected to demonstrate flexibility to be present during key operating times overlapping with all Team Members.
• You commit to being available each year during the vacation black out period between November 15-January 15 .
• You have earned your high school diploma . Due to the complexity of our products and our commitment to a strong learning environment this role requires a minimum of a high school education.

Store Experience

• You have a natural ability to build genuine relationships through strong communication skills empathy and active listening.
• You have a strong aptitude for product sales and consumer engagement confidently making bold recommendations and identifying upsell opportunities across categories (try-3 products).
• You bring a competitive drive balanced with a positive team-oriented attitude.

Business Ownership

• Youre confident in retail operations including inventory management merchandising scheduling performance management and loss prevention.
• You demonstrate strong business ownership with a proven ability to drive results achieve KPIs and enable team success through consistent hands-on leadership.
• Youre self-motivated take initiative and own performance and outcomes.
• Youre attentive to your business and analyze reports to create and execute weekly monthly and quarterly strategic plans turning performance insights into actionable steps.
• You have a desire to collaborate with other leaders and cross-functional partners for teaching training and development to move the business forward.
• You lead by example and have a natural talent for coaching motivating and developing others.

Wellness

• Above all youre passionate about your own wellness journey and believe in the superpower of plants.

Why Saje

At Saje we understand that joining a team is an important decision to make. The base pay salary for this position is $60000-$70000 / year. Base pay is dependent on market location and mayvary depending on job-related knowledge skills experience and internal equity.

In addition to your base rate we offer :

• Health Benefits - comprehensive health vision and dental packages.
• Paid sick days
• Generous product discount
• Onboarding plan to ensure youre set up for success
• Employee Assistance Program - 24 / 7 support resources and information available to you and your family
• Paid time off to ensure youre resting & recharging

Note : Incentive programs have certain eligibility requirements. The company reserves the right to alter these incentive programs benefits and perks in whole or in part at any time without advance notice.

Join our team!

If this opportunity sounds like you please apply in the link below. Not sure youre 100% the right fit We encourage you to apply even if you dont have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success learning and development support and help you to integrate seamlessly.

Saje provides equal employment opportunity to all employees and applicants and believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.

Required Experience :

Manager

Key Skills

Cost Accounting,ASP.NET,ABAP,Field Sales,Jni,Inventory

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 3 - 3