Store Manager, Lloydminster Power Centre

Sport Chek; City of Lloydminster; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in Canada is seeking a retail manager for their City of Lloydminster location. The successful candidate will drive customer service excellence, ensure compliance with operational standards, and develop the store team. Ideal applicants have 3-5 years of retail management experience and a passion for coaching and mentorship.

Qualifications

• Proven ability to coach, mentor, and develop teams.
• Exceptional communication and organizational skills.
• High energy and enthusiasm.

Responsibilities

• Execute customer experience and resolve concerns.
• Lead the implementation of standard operating procedures.
• Provide continuous feedback and coaching to team members.

Skills

Coaching

Communication

Organizational skills

Mentoring

Results-driven

Education

3-5 years retail management experience

Job description

What You’ll Do

Customer Service

• Ensure execution of the Customer Experience and provide resolution for all customer concerns.
• Meet established service level agreements for in-store services and order fulfillment.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrate and follow up on execution of visual compliance standards, store maintenance, and pricing standards.
• Lead the implementation and execution of standard operating procedures (SOPs).
• Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and inventory control.
• Ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Follow processes and systems for the execution of tech shop service programs, including maintenance and compliance standards.
• Create efficient store weekly scheduling for sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors through huddles, one-on-ones, and performance management coaching programs.
• Create development plans and conduct annual appraisals for management team and direct reports.
• Develop and lead recruiting and hiring strategies for the store, maintaining a complete team.

Leadership

• Act as a brand ambassador, promoting our stores, brands, and people internally and externally.
• Motivate the team and performance through recognition programs, store contests, customer compliments, etc.
• Maintain SportChek performance management expectations, including feedback, coaching, and progressive discipline where necessary.
• Promote and maintain a positive, inclusive, and empowering work environment.

What You Bring

• Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
• Results-driven with the ability to build and manage daily and weekly plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

About Us

At Sport Chek, we want to find what moves you and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods, we believe that sport and activity have the power to help shape your style, relationships, and mind. Join us and be part of a collaborative network of like-minded individuals across the Canadian Tire family of companies who draw on their collective experience to serve customers coast-to-coast. There’s a place for you here.

Our Commitment to Diversity, Inclusion, and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are integrated into everything we do. We aim to build an organizational culture where everyone is treated with dignity and respect, regardless of religion, nationality, gender, race, age, ability, language, sexual orientation, or identity. We are united in our purpose to make life in Canada better.

Accommodations

We believe inclusion is essential. We welcome and encourage candidates from equity-seeking groups such as racialized individuals, Indigenous peoples, 2SLGBTQIA+ community, women, people with disabilities, and others. If you require accommodations during the application or interview process, please inform us when contacted, and we will work to meet your needs.