Store Manager, Kingsway Mall

Saje Natural Wellness; Edmonton; On-site; CAD 60,000 - 85,000; Full time

Job summary

A wellness-focused retail company in Edmonton is hiring a Store Manager to lead their store operations. The role requires strong leadership, retail experience, and a passion for community wellness. Successful candidates will develop team members and drive business results while promoting a culture of growth and inclusion. This position is ideal for someone with a visionary leadership style who thrives in a dynamic retail environment.

Qualifications

• Visionary leader with a warm disposition and a drive for results.
• Deep understanding of the retail environment and memorable customer experiences.
• Experience in leading retail teams and inspiring achievement.

Responsibilities

• Attract, hire, and train Team Members committed to financial wellness.
• Engage and retain top talent by leveraging their expertise.
• Create annual and quarterly strategies for business growth.
• Generate business results and achieve key KPIs.

Skills

Leadership disposition

Retail experience

Getting product on people

People leader

Community connector

Track record of success

Stamina and positive attitude

Never satisfied with the status quo

Wellness persona

Job description

Description

Reporting to the District or Area Manager, the Store Manager (SM) is accountable for leading all aspects of their store’s business. Through attracting, leading, and developing Team Members, the SM drives key business results by ensuring all aspects of the in-store experience are delivered consistently and in alignment with our commitment to providing our community members with excellent service and spreading global wellness.

While fostering an environment that delivers upon the Company’s Culture and Service ethos, this role balances an operational mindset, strong business acumen, and a people-centric approach to increasing productivity and profitability of the retail business.

The SM is accountable for creating annual and quarterly strategies for growing their business, focusing on People, Operations, Visual Merchandising, and Community outreach.

Through day-to-day functions, the Store Manager contributes to maintaining and strengthening Saje’s culture; proactively engaging in behaviors that align with Saje’s values: Wellness, Growth, Celebration, Greatness, and Belonging.

Responsibilities

• Attract, hire, and train Team Members who are committed to creating the conditions for financial wellness in our retail stores
• Engage, develop, and retain top talent by leveraging their expertise and unique skillsets
• Ensure that development and succession planning happen at all levels of the team
• Create and maintain a succession strategy
• Administer mid-year and annual reviews, set goals, and deliver feedback regularly with direct reports
• Establish and maintain key communication rhythms including Team Meetings, regular connects with Assistant Store Managers, and weekly, monthly, and quarterly business updates
• Create annual and quarterly strategic plans to support growth of the business
• Generate business results and achieve key KPIs including revenue and comparable growth goals, AVS, IPT, traffic, conversion, loyalty program growth, and labor targets
• Display strong business acumen and analytical skills to grow the store business
• Ensure Team Members are equipped with the product knowledge they need to make intentional recommendations for Community Members
• Uphold presentation standards, and assess and act on merchandising opportunities to elevate the in-store experience
• Cultivate an environment of excellent community member service, sharing our products and spreading wellness through the in-store experience
• Take a proactive and innovative approach to growing the business through test/learn, Greenbook optimization, and strategic community outreach
• Inspire and uplift your peer group through peer coaching, collaboration, and embodying our core values
• Prioritize culture in all actions, with a commitment to personal growth and self-awareness
• Create a team environment where all Team Members experience a sense of belonging and inclusion

Applicant Requirements

• Leadership disposition - a visionary leader who is naturally warm and compassionate with an insatiable drive to exceed results and celebrate successes
• Retail experience - deep understanding of the retail environment; proven sales floor leadership and experience delivering memorable customer experiences
• Getting product on people - enthusiasm for sharing and educating about our products to elevate wellness
• People leader - experience leading retail teams and inspiring achievement
• Community connector - entrepreneurial approach to brand building through relationship building and resonant experiences
• Track record of success - consistently achieving or exceeding success metrics; top performance reviews and rapid promotions
• Stamina and positive attitude - thrives under challenge, solutions-focused, optimistic, resilient
• Never satisfied with the status quo - committed to evolving strategies to meet changing business needs
• Wellness persona - passionate about wellness, incorporating it into daily routines

Key Relationships

Reporting to the District Manager