Store Manager - Jewellery

JRoss Recruiters; Guelph; On-site; CAD 60,000 - 85,000; Full time

Job summary

A leading Canadian retailer is seeking a passionate team leader to oversee sales professionals within their luxury jewellery store. This role emphasizes client relationship management, operational oversight, and maintaining an elevated in-store experience. Candidates should have a strong background in retail leadership, along with exemplary communication skills to foster team engagement and client satisfaction.

Qualifications

• Proven ability to lead a retail team without micromanagement.
• Experience in luxury or high-commission retail.
• Strong conflict resolution skills.

Responsibilities

• Lead, coach, and mentor a team to meet sales targets.
• Oversee store operations including inventory and compliance.
• Manage recruitment, onboarding, and ongoing training.

Skills

Leadership

Communication

Problem-solving

Client relationship management

Education

Post-secondary education in Business or Retail Management

Tools

Microsoft Office

Point-of-sale systems

Job description

Lead, coach, and mentor a team of sales professionals to meet and exceed individual and store targets. Actively participate in sales, contributing 8–10% of store volume, and model exceptional client service and relationship-building techniques.

Client Experience

Ensure an elevated in-store experience that reflects the brand’s values of trust, elegance, and expertise. Resolve client concerns with a solution-focused approach and build long-term relationships through clienteling.

Team Performance & Engagement

Provide clear direction, daily feedback, and ongoing performance management. Support professional development through training, goal setting, and a collaborative leadership style.

Operational Oversight

Oversee store operations including inventory control, visual merchandising, timepiece allocation, and compliance with financial processes. Ensure POS accuracy, transaction reconciliation, and proper handling of accounts receivable.

HR & Compliance

Manage recruitment, onboarding, scheduling, timecard approvals, and ongoing training requirements. Support the execution of company policies and learning platforms.

Requirements

Proven ability to lead and motivate a high-performing retail team without micromanaging.

Experience in a luxury or high-commission retail environment.

Strong client relationship, communication, and conflict resolution skills.

Demonstrated track record of exceeding sales and revenue targets.

Hands-on leadership style and willingness to support daily operations when needed.

Strong business acumen, organization, and problem-solving capabilities.

Proficiency with Microsoft Office and point-of-sale systems.

Post-secondary education in Business, Retail Management, or equivalent experience.

Corporate Culture

If you’re a passionate leader with a deep appreciation for fine jewellery and luxury retail—and you thrive in an environment where relationships matter—this is a chance to make a meaningful impact with a well-established and proudly Canadian brand. Join a team that values professionalism, authenticity, and an unwavering commitment to excellence.