Store Manager, Hillside Centre

What you’ll do

Customer Service

• Ensure execution of the Customer Experience and provide resolution for all customer concerns.
• Meet established service level agreements for in-store services and order fulfillment.
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Operations

• Demonstrate and follow up on execution of visual compliance standards, store maintenance, and pricing standards.
• Lead the implementation and execution of standard operating procedures (SOPs).
• Be responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigid inventory control.
• Follow and ensure compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.
• Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards.
• Create efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors through Huddles, one-on-ones, and performance management coaching programs.
• Create development plans and conduct annual appraisals for the management team and direct reports.
• Develop and lead recruiting and hiring strategy for the store, maintaining a complete team.

Leadership

• Act as a brand ambassador, promoting our stores, brands, and people internally and externally.
• Continually motivate team performance through recognition programs, store contests, customer compliments, etc.
• Maintain SportChek performance management expectations (feedback/coaching); this includes progressive discipline where necessary.
• Promote and maintain a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.
• Results-driven with the ability to build and manage daily and weekly game plans for the department and store.
• Exceptional communication and organizational skills.
• Superior training and mentoring skills.
• 3-5 years retail management experience required.
• High energy, enthusiasm, and a drive to succeed.
• Basic computer skills required.

At Canadian Tire Group of Companies, we believe in fostering an environment of transparency. A place where your contributions are recognized, valued, and fairly rewarded, and salary is determined based on a combination of factors including individual experience, store volume, location, and other relevant role-specific requirements. Beyond a competitive base salary of $57,600 to $86,400, you'll enjoy company benefits, bonuses, or any additional compensation.

About Us

At Sport Chek, we want to find what moves you, and help build your career from there. As Canada’s destination for footwear, apparel, and sporting goods; we believe that sport and activity have the power to help shape your style, your relationships, and your mind. Along with colleagues across the Canadian Tire family of companies, you’ll be a part of a collaborative network of like-minded individuals who draw on their collective experience to best serve customers across all banners from coast-to-coast. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion, and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted, and we will work with you to help meet your needs.