Store Manager - Full Time - Southgate

L'Occitane en Provence; Edmonton; On-site; USD 58,000 - 62,000; Full time

Job summary

An established industry player in natural beauty is seeking a dynamic Store Manager to lead a vibrant team and create immersive experiences for guests. This role emphasizes warm hospitality and a strong focus on guest satisfaction. You will be responsible for fostering a positive team culture, leveraging analytical skills to drive success, and maintaining open communication. Join a company committed to sustainability and innovation, where your leadership can make a significant impact on both the team and the environment. If you are passionate about beauty and customer experience, this opportunity is perfect for you.

Qualifications

• Previous experience in retail or hospitality management is essential.
• Strong leadership and communication skills are necessary.

Responsibilities

• Create personalized experiences for guests and proactively address their needs.
• Foster team culture through mentoring and coaching.

Skills

Leadership Skills

Communication Skills

Customer Satisfaction Focus

Analytical Skills

Entrepreneurial Attitude

Basic Technology Skills

Job description

Who You Are:
As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.
The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong leadership and communication skills
• Entrepreneurial attitude with a background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care, and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic technology skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Pay Range: The Pay Range for this role is $58,000 to $62,000 (based on skill set and experience).

Who We Are:
We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to meet targets.