Store Manager - Full Time - Orchard Park Mall

L'OCCITANE Group (B Corp); Kelowna; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading beauty company in Kelowna is seeking a Store Manager who excels in creating exceptional guest experiences and leading a vibrant team. The ideal candidate will have prior retail or hospitality management experience along with strong leadership skills. This role emphasizes fostering connections with both guests and team members, ensuring a solution-focused approach to challenges.

Qualifications

• Previous supervisor experience in retail or hospitality management.
• Strong Leadership and communication skills.
• Knowledge of skincare, body care, and fragrance is beneficial.

Responsibilities

• Create personalized experiences for guests and address their needs.
• Foster unity and connections within the team by mentoring.
• Approach situations with a critical business mindset.

Skills

Leadership

Communication

Customer satisfaction mindset

Entrepreneurial attitude

Job description

Who You Are:

As a Store Manager at L'Occitane, you will serve as the perfect host, curating a one-of-a-kind and immersive experience for our guests. Leading a vibrant team in the realm of natural beauty, your role transcends conventional management with the focus on crafting an atmosphere that captivates all five senses, leaving a lasting impact on everyone who enters through our iconic yellow doors.

The Fundamentals of What You’ll Do:

• Be the Host: Treat everyone as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections.
• Prioritize Guest Experience: Create personalized experiences for your guests and proactively address all their needs.
• Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset.
• Let Success Drive You: Approach situations with a critical business mindset, leveraging analytical skills to uncover opportunities. Maintain a solution-focused approach when challenges arise.
• Foster a Team Culture: Foster unity and strong connections within the team by mentoring and coaching to unlock individual potential. Address conflicts promptly and effectively.
• Communicate with Care: Demonstrate empathy, adjust communication to suit a variety of guests and team members, and engage in active listening to ensure effective and transparent interactions.

We value hearing from individuals who possess:

• Previous supervisor experience in retail or hospitality management
• Strong Leadership and communication skills
• Entrepreneurial attitude with background in a sales-driven environment
• Mindset focused on customer satisfaction (internal and external customers)
• Knowledge of skincare, body care, and fragrance is beneficial.
• Experience with clienteling advantageous
• Basic Technology Skills

We welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills. Skills are trainable.

Who We Are:

We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets.