Store Manager- Fairview Park Shopping Centre

ESSILORLUXOTTICA GROUP; Kitchener; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their team at LensCrafters. This role involves delivering exceptional customer service, training staff, and driving store performance through effective management. With a commitment to quality care, this position offers a chance to make a significant impact in the eyewear industry. Join a global community dedicated to innovation and excellence in eye care, where your leadership will foster a positive environment and enhance customer experiences. If you're passionate about retail and team building, this opportunity is perfect for you.

Benefits

Health Care

Retirement Savings

Paid Time Off

Employee Discounts

Qualifications

• 4+ years of management experience in retail or customer service.
• Strong knowledge of optical theory and merchandise.

Responsibilities

• Ensure top-notch customer service and team performance.
• Analyze KPIs and implement action plans for improvement.

Skills

Management/Supervisory Experience

Customer Service Skills

Sales Skills

Communication Skills

Team Building Skills

Basic Math Skills

Influencing and Negotiating Skills

Education

High School Diploma

College Degree

Tools

Cash Registers

Computers

Calculators

Job description

Requisition ID: 885273

Store #: 000942 LensCrafters

Position: Full-Time

Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We've got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we're committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of vision care products, including iconic eyewear, advanced lens technology, and digital solutions. Join our global community of over 200,000 dedicated employees worldwide in transforming the eyewear and eye care industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The overall mission of the Store Manager is to be a leader within the LensCrafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team leveraging company-provided programs.
• Analyze reporting to create and implement action plans to improve store KPIs, including NPS, sales to plan, customer count, complete pair, labor, training saturation, exam growth, and others.
• Attract and hire highly engaged team members to ensure the store has the right people in the right roles at the right time.
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Take pride in the store and guide the team to execute operational, inventory, and visual tasks flawlessly to ensure the best customer and patient experience.
• Ensure all company-approved safety programs are implemented and maintained consistently to maintain a safe and positive working environment.

BASIC QUALIFICATIONS

• High school diploma or equivalent.
• 4+ years of management/supervisory experience.
• Comprehensive knowledge of operations, processes, and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Basic math skills (addition, subtraction, multiplication, division).
• Sales skills.
• Familiarity with cash registers, computers, and calculators.
• Ability to manage time under aggressive deadlines.

PREFERRED QUALIFICATIONS

• College degree or equivalent.
• State licensure (if applicable) and/or ABO Certification in non-licensed states.
• LensCrafters Final Inspector Certification.
• LensCrafters Quality, Fitting, and Adjusting Program.
• Previous experience in customer service and retail.
• Knowledge of current store merchandise.
• High level of business acumen, including detailed knowledge of LC Dashboard.

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Upon request and in accordance with applicable laws, EssilorLuxottica provides reasonable accommodations for individuals with disabilities. To request accommodations, contact the EssilorLuxottica SpeakUp Hotline at 844-303-0229 or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, gender, national origin, social condition, religion, age, disability, sexual orientation, gender identity, citizenship, veteran or military status, marital status, pregnancy, genetic information, or other protected characteristics. Native Americans in the US receive preference per Tribal Law.