Store Manager, Fairview Mall

Saje Natural Wellness; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A wellness-focused retail company is seeking a Store Manager in Toronto to lead store operations, foster a positive team environment, and enhance community engagement. The ideal candidate will have a strong background in retail management, exceptional leadership skills, and a passion for wellness. Responsibilities include team hiring, training, achieving sales targets, and creating a welcoming atmosphere. This position offers an opportunity to make a significant impact on the store's success.

Qualifications

• Warm, compassionate visionary with a drive to exceed results.
• Deep understanding of retail operations and proven sales leadership.
• Experience inspiring and leading retail teams.

Responsibilities

• Attract, hire, and train Team Members.
• Engage, develop, and retain top talent.
• Maintain presentation standards and optimize merchandising.
• Achieve key KPIs such as revenue and sales growth.
• Foster an inclusive team environment.

Skills

Leadership disposition

Retail experience

Product enthusiasm

People leadership

Community engagement

Proven success

Resilience and positivity

Innovative mindset

Wellness persona

Job description

Description

Reporting to the District or Area Manager, the Store Manager (SM) is responsible for leading all aspects of their store’s operations. This includes attracting, leading, and developing Team Members to ensure an excellent in-store experience that aligns with our commitment to community wellness and service excellence.

The SM fosters a positive environment that reflects the Company’s Culture and Service ethos, balancing operational efficiency, business acumen, and a people-centric approach to enhance store productivity and profitability.

The role involves creating strategic plans annually and quarterly to grow the business, focusing on People, Operations, Visual Merchandising, and Community outreach.

Through daily operations, the Store Manager contributes to strengthening Saje’s culture by engaging in behaviors that embody our values: Wellness, Growth, Celebration, Greatness, and Belonging.

Responsibilities

• Attract, hire, and train Team Members committed to promoting financial wellness in our retail stores.
• Engage, develop, and retain top talent, leveraging their skills and expertise.
• Implement development and succession planning at all levels.
• Create and maintain a succession strategy.
• Conduct mid-year and annual reviews, set goals, and provide regular feedback to direct reports.
• Establish communication routines, including team meetings, regular check-ins with Assistant Store Managers, and business updates.
• Develop strategic plans to support business growth quarterly and annually.
• Achieve key KPIs such as revenue, comparable sales growth, AVS, IPT, traffic, conversion, loyalty growth, and labor targets.
• Apply strong business acumen and analytical skills to grow the store.
• Ensure Team Members have adequate product knowledge to recommend products effectively.
• Maintain presentation standards and optimize merchandising to enhance the in-store experience.
• Cultivate an environment of excellent community member service, sharing products and spreading wellness.
• Proactively grow the business through testing, learning, and community outreach strategies.
• Inspire peers through coaching, collaboration, and embodying core values.
• Prioritize culture, personal growth, and self-awareness in daily activities.
• Create an inclusive team environment where all Members feel a sense of belonging.

Applicant Requirements

• Leadership disposition: a warm, compassionate visionary with a drive to exceed results and celebrate successes.
• Retail experience: deep understanding of retail operations and proven sales leadership.
• Product enthusiasm: excited to share and educate others about wellness products.
• People leadership: experience inspiring and leading retail teams.
• Community engagement: entrepreneurial approach to brand building through relationships and experiences.
• Proven success: achievement of performance metrics in over 90% of previous roles, with top performance reviews and rapid promotions.
• Resilience and positivity: thrives under challenge, solutions-focused, optimistic.
• Innovative mindset: committed to evolving strategies to meet changing business needs.
• Wellness persona: passionate about wellness and incorporating it into daily life.

Key Relationships

Reporting to the District Manager

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