Store Manager, Downsview

Mark's; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading company in retail is seeking a dynamic leader to manage store operations and enhance customer experiences. The role involves coaching and developing team members, ensuring compliance with standards, and achieving performance targets while fostering a positive work environment. Ideal candidates will have significant retail experience and strong leadership skills.

Qualifications

• 3-5 years of retail experience required.
• Proven ability to coach, mentor, and develop teams.
• Exceptional communication and organizational skills.

Responsibilities

• Provides leadership to the team and ensures service standards.
• Manages eCommerce sales and customer acquisition.
• Oversees inventory control and compliance with policies.

Skills

Coaching

Communication

Organization

Team Development

Leadership

Job description

Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

Enforces delivery of our operating model customer service standards.

Provides an exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance, and pricing standards.

Establishes plans and follows up on the execution of weekly price changes, promotional set-ups, and department POP as per workbook, resulting in 100% system pricing including weekly pricing sweeps.

Responsible for delivering annual corporate shrink targets through team education, enforcement of LP and audit standards, and rigorous inventory control.

Oversees preparation for annual inventories.

Follows and ensures compliance with all corporate LP, Cash and Audit, and OH&S policies and procedures.

Creates and monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training

Provides continuous feedback and coaching to management and team members based on key metrics and observed behaviors through Shift Starters, one-on-ones, and performance management coaching programs.

Creates development plans and conducts annual appraisals for management team and direct reports; supports and coaches to improve any performance gaps and conducts ongoing coaching to enhance team performance.

Ensures execution of the customer experience and provides resolutions for all customer concerns.

Develops and leads recruiting and hiring strategies for the store, maintaining a complete team.

Creates succession plans through continuous training and development.

Leadership

Acts as a brand ambassador by promoting brands and culture.

Continuously motivates the team and performance through recognition programs, store contests, customer compliments, etc.

Maintains Mark’s performance management expectations, including progressive discipline where necessary.

Follows the disciplinary process consistently and impartially.

Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

Proven ability to coach, mentor, and develop department and store teams through setting expectations, communication, coaching, feedback, and ongoing support.

Proven ability to build and manage a daily and weekly plan for the department and store.

Exceptional communication and organizational skills.

Superior training and mentoring skills.

3-5 years of retail experience required.

High energy, enthusiasm, and a drive to succeed.