Store Manager, Downsview

Canadian Tire Corporation; Golden Horseshoe; On-site; CAD 100,000 - 125,000; Full time

Job summary

Join a dynamic and forward-thinking company that values customer service and team development. As a leader in this role, you will be responsible for coaching and mentoring your team to ensure exceptional service delivery while maintaining operational excellence. You will create a motivating work environment that promotes a positive culture and fosters growth. With a focus on customer loyalty and satisfaction, this position offers the opportunity to make a significant impact in the retail space. If you are passionate about leading teams and driving success, this is the perfect role for you!

Qualifications

• 3-5 years of retail experience with a proven ability to coach and develop teams.
• Exceptional communication and organizational skills are essential.

Responsibilities

• Lead and coach the team to deliver exceptional customer service standards.
• Ensure compliance with corporate policies and maintain store operations.

Skills

Coaching and Mentoring

Customer Service

Communication Skills

Organizational Skills

Training Skills

Retail Experience

Basic Computer Skills

Job description

What you’ll do

Customer Service

• Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.

• Enforces delivery of our operating model customer service standards.

• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

• Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.

Operations

• Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.

• Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.

• Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.

• Oversees preparation for annual inventories.

• Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.

• Creates and/or monitors the creation of efficient store weekly scheduling for both sales and support functions.

Training

• Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviors through Shift Starters, one-on-ones, and performance management coaching programs.

• Create development plans and conduct annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conduct ongoing coaching to improve team.

• Ensure execution of the customer experience and provide resolution for all customer concerns.

• Develop and lead recruiting and hiring strategy for store, maintaining a complete team.

• Create succession plans through continuous training and development.

Leadership

• Acts as a brand ambassador by promoting brands and culture.

• Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.

• Maintain Mark’s performance management expectations including progressive discipline where necessary.

• Follows the disciplinary process consistently and impartially.

• Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).

What you bring

• Proven ability to coach, mentor, and develop department team and store team through setting expectations, communication, coaching, feedback, and ongoing support.

• Proven ability to build and manage a daily, weekly plan for the department and store.

• Exceptional communication skills and organizational skills.

• Superior training and mentoring skills.

• 3-5 years retail experience required.

• High energy, enthusiasm, and a drive to succeed.

• Basic computer skills required.