Store Manager Canada

Journeys Group; Ottawa; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading teen retail firm is seeking a Store Manager in Ottawa, Ontario. This role involves recruiting and managing personnel, achieving sales goals, and providing coaching to the sales team. The ideal candidate has prior retail management experience and excellent customer service skills. This position offers competitive compensation, commissions, and a fun working environment with great benefits.

Benefits

Employee discounts

Medical benefits

Flexible working environment

Qualifications

• Prior retail management experience preferred.
• 1–2 years retail sales experience.
• Availability to work 45 hours per week.

Responsibilities

• Recruit, hire, train, and manage store personnel.
• Achieve and exceed sales goals and performance standards.
• Provide feedback, coaching, and enforce company policies.

Skills

Excellent interpersonal and customer service skills

Desire to succeed in a fast-paced environment

Willingness to learn

Job description

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Company Overview

Journeys is a teen retail leader with an emphasis on footwear and unique specialty items including apparel, backpacks, hats, and accessories. With more than 800 stores across all 50 US states, Puerto Rico, and Canada, Journeys offers popular brands like Converse, Vans, Dr Martens, UGG, Adidas, Timberland, Birkenstock, Crocs, and Hey Dude. The company engages in strategic artistic partnerships, event sponsorships, exclusive content, collaborations with musicians, and community giving through charitable events and volunteer programs. Journeys aims to be more than just a retailer—it's a part of teen and youth culture. The in-store experience features an energetic environment, friendly and passionate staff, and an inclusive atmosphere that encourages self-expression. Journeys is an attitude you can wear.

Why Work for Journeys?

• Celebrate and reward success
• Rapid promotion opportunities for top performers
• We are a caring family
• Encourage individuality
• Work in a fun environment with great people
• Operate with integrity and passion
• Enjoy excellent benefits and employee discounts
• Compensation includes base pay, sales commissions, and bonuses

Job Summary

Recruit, hire, train, and manage store personnel to meet sales goals, control expenses, and protect assets while pursuing growth opportunities.

Essential Job Functions

1. Achieve and exceed sales goals and performance standards
2. Recruit, interview, and hire qualified employees
3. Train and develop sales team members
4. Provide feedback, coaching, and enforce company policies
5. Implement company initiatives effectively
6. Conduct monthly performance reviews
7. Identify talented staff and support their growth
8. Manage daily store operations
9. Oversee loss prevention practices
10. Plan weekly staffing schedules
11. Create a fun, full-service customer experience
12. Resolve customer issues effectively
13. Complete bank deposits
14. Demonstrate and embody Journeys culture

Job Requirements

• Prior retail management experience preferred
• 1–2 years retail sales experience
• Excellent interpersonal and customer service skills
• Desire to succeed in a fast-paced environment
• Willingness to learn
• Completion of training programs or equivalent
• Availability to work 45 hours per week
• Willingness to work nights and weekends
• Ability to lift up to 50 pounds and stand for long periods
• Must be at least 18 years old

Pay and Benefits

Visit www.journeys.com/careers for more benefits info. Compensation varies by location and role, including base pay, commissions, and bonuses. Benefits may include medical, dental, vision, vacation, and community service hours. Refer to www.benefitsatgenesco.com for details.

Pre-Application Disclosures

Equal employment opportunity is provided to all applicants regardless of race, color, sex, religion, national origin, age, veteran status, pregnancy, disability, or other protected factors. All employment decisions are based on business needs and qualifications. Reasonable accommodations are available upon request via email or phone. We promote full utilization of human resources and comply with applicable laws.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Sales and Business Development

Industry: Retail

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