Store Manager (CAN) - Promenade Mall

The Body Shop; Vaughan; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player seeks an inspirational leader to drive retail excellence and customer engagement. In this dynamic role, you will lead a passionate team, ensuring a customer-focused experience while achieving sales targets. You'll leverage data insights to make informed decisions and foster team development. This forward-thinking company values diversity and inclusivity, offering a supportive environment where you can thrive. If you are ready to make a difference and grow within a brand that champions activism and community connection, this opportunity is for you.

Benefits

50% discount on regular products

Paid volunteer days

Comprehensive onboarding

Training hours for team

Free product samples

Opportunities for growth

Inclusive workplace networks

Qualifications

• Proven experience in customer service and team leadership.
• Strong planning and organizational skills to meet sales targets.

Responsibilities

• Lead and engage the team to enhance customer experience.
• Use data to drive sales and team performance effectively.

Skills

Customer Service

Leadership

Team Development

Sales Performance

Problem Solving

Communication Skills

Planning and Organizing

Data Analysis (KPI's)

Flexibility

Education

Experience in Retail Management

Customer Facing Role Experience

Tools

Microsoft Office Suite

Job description

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Your role in a nutshell

As an inspirational leader & activist, with enthusiasm for our brand and a strong connection to our purpose, you will drive the store & your team to deliver retail excellence, strong sales results & an engaging customer experience.

More about the role

• Lead & work as part of a successful, engaged team to best meet the needs of our customers
• Shape a customer focused store experience by leading the team to drive customer engagement through our products, campaigns & activism, bringing our brand to life
• Problem solves effectively & proactively as much as possible using available resources
• Communicate effectively & act as a flexible & responsible role model to your team
• Ensure development of customer loyalty to further build The Body Shop brand
• Manage stock; monitor & manage change
• Confidently use the data (KPI’s) we provide, to make sound commercial & business decisions to successfully drive your sales & your team performance
• Identify & attract high potential candidates & develop current team members to succeed in their goals
• Interest in & passion for learning about & leveraging knowledge of the beauty market, our competitors & our products

What we look for

• Experience in a customer facing role, people leadership & team development
• Able to meet sales & performance targets with outstanding planning & organizing skills
• Ability to work collaboratively within a feedback culture
• Experience coaching & developing a successful team
• Outstanding leadership & communication skills
• Experience using data (KPI’s) to make sound business decisions
• Comfortable with Microsoft Office Suite
• Flexibility to work across Sunday to Saturday is required

What we offer

• Benefits start within your first month
• Comprehensive onboarding in your new position
• Training hours for you & your team as needed
• A 50% discount on regular product & 30% on Gifts
• Freebies - when we launch new products, we want our Teams to be the first to fall in love with them
• Paid volunteer days - so you can spend time with the causes that matter to you
• Ability to make connections with Community Partners to drive local activism
• (UN) Uniform- We don’t believe in uniformity. We’ll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good
• Ability to offer a real living wage to your Customer Consultants
• Opportunities to grow within the Brand
• Encouragement & support to be exactly who you are - employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network

Talent Drivers

• Commerciality
• Leadership
• Personal Conduct
• Purpose

We believe in a world where all people are seen, valued, supported, represented at every level, & can be their truest selves and in building a spirit of equality, diversity, and inclusivity for all. The Body Shop Limited is an equal opportunity employer. Should you require accommodation during the interview process, please advise the recruiter when contacted for an interview.