Store Manager , 8th St

PartSource; Saskatoon; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive parts industry is seeking a Customer Service Manager. Your role will involve driving sales, developing staff, and ensuring an exceptional customer experience. We value diversity and encourage all qualified individuals to apply.

Qualifications

• Experience in managing and growing B2B sales.
• Interest in the automotive parts aftermarket.
• Assets include a valid driver’s license and auto training or certification.

Responsibilities

• Build a sales-obsessed culture by enhancing in-store customer experience.
• Manage and minimize store shrink through team awareness.
• Coach and develop store and management teams.

Skills

Leadership

Customer-focused mindset

Sales planning and execution

Education

3-5 years of retail management experience

Tools

POS systems

Automotive operating systems

Job description

Customer Service

• Build a sales-obsessed culture by providing an exceptional in-store customer experience.
• Drive outside sales through commercial accounts, new business prospecting, and exceptional management of customer relationships with CTR dealer partners.

Operations

• Delegate and follow up on the execution of visual compliance standards, store maintenance, pricing standards, planograms, and merchandising directives.
• Manage and minimize store shrink through team awareness, enforcement of audit compliance, standards, and inventory control.
• Ensure accurate execution and complete daily review of shipping, receiving, returns processing, and documentation according to company policies.
• Follow and ensure compliance with all cash, audit, and OH&S policies and procedures.
• Create and monitor efficient store weekly scheduling for sales and support functions.
• Oversee store and equipment maintenance and compliance for PS fleet, using FOS fleet management system, driver compliance, and certifications.
• Manage reconciliations and collections of accounts payable balances for all customer accounts.

Training

• Coach and develop store and management teams.
• Set and follow up on individual and store sales goals.
• Create development plans, conduct annual appraisals, and support coaching to improve performance gaps.
• Lead effective meetings, huddles, and coaching sessions, keeping the team informed.
• Ensure completion of required training within set timeframes.
• Execute the customer experience strategy and resolve customer concerns.
• Develop and lead recruitment and hiring strategies, maintaining a complete team adhering to IBO standards.

Leadership

• Mentor teams and promote continuous growth.
• Motivate teams through recognition programs, contests, and customer compliments.
• Maintain performance expectations with feedback and coaching; apply progressive discipline when necessary.
• Work retail hours including evenings, weekends, and holidays.

Candidate Profile

• Business-savvy with a customer-focused mindset, capable of planning, executing, and driving sales.
• Leadership qualities with a passion for coaching, developing, and inspiring teams.
• Brand ambassadors who love their work and take pride in the brand.

Qualifications

• 3-5 years of retail management experience in a multi-channel business.
• Experience in managing and growing B2B sales.
• Interest in the automotive parts aftermarket industry.
• Basic computer skills; knowledge of automotive operating systems and POS systems is a plus.
• Assets include a valid driver’s license and automotive training or certification.

About Us

PartSource prides itself on staff being auto parts professionals and car care enthusiasts, sharing a passion for vehicle maintenance. Join us to be part of a distinguished team committed to excellence.

Our Commitment

We promote diversity, inclusion, and belonging, fostering an environment of respect and dignity for all individuals regardless of background or identity. We encourage candidates from diverse groups to apply and offer accommodations upon request.