Store Manager

Pet Valu; Winnipeg; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading pet supply retailer in Winnipeg is seeking a Store Manager to oversee operations and ensure high customer service standards. The role involves managing a team, coordinating inventory, and maintaining a friendly environment. Ideal candidates should have at least 2 years of management experience and excellent interpersonal skills. This full-time position offers competitive wages and benefits.

Benefits

Management training

Employee discounts

Competitive wages

Paid benefits

Qualifications

• 2+ years of retail management or restaurant management experience.
• Ability to lift 50 lbs repetitively.
• Outgoing and friendly personality.

Responsibilities

• Ensure customer service standards are met.
• Manage staff recruitment, training, and scheduling.
• Coordinate inventory and store audits.

Skills

Customer service skills

Management experience

Team coordination

Sales techniques knowledge

Communication

Tools

POS system

Job description

Location : Winnipeg, Manitoba.

Overview

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles and small animals. All stores are dedicated to helping local pets in need, and we partner with local shelters, rescues and charities for adoption events, in-store adoption where available, and pet food bank programs, as well as through our national donation drives and fundraising campaigns. At Pet Valu we are Pet Experts and pet lovers.

What You Get

• Management training
• Product knowledge
• Employee discounts
• Competitive wages
• Paid benefits
• Pet oriented career-building environment

What You Do

• Ensure that all customer service standards are met by staff and maintain courteous relationships within the community (for example Humane Society)
• Manage a team of employees including recruiting, scheduling, training, day to day assignment of tasks, supervision and coaching
• Ensure that all staff adhere to the standards and procedures set at the corporate operations level
• Coordinate order placements, maintain appropriate inventory, ensure that store audits and safety audits are completed, coordinate minor store repairs, complete miscellaneous corporate paperwork
• Coordinate efforts of store staff to achieve targeted results
• Other duties and tasks as required

What You Bring

• Retail management or restaurant management experience of 2+ years required – including management of staff
• Hours will be minimum 40 hrs per week (overtime paid as time and a half) (On call during store hours)
• Enthusiasm for learning and growth in pet care industry
• Possess outgoing and friendly personality with strong customer service skills
• Must be available during key retail periods and days including holidays, Saturdays and some evenings
• Ability to have reliable means of transportation to and from the store
• Observe and coach employees to provide feedback around sales techniques and providing excellent customer service
• Capacity for understanding inter-team conflicts and escalating when necessary
• Working knowledge of POS system
• Ability to lift 50 lbs repetitively
• Industry experience an asset

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail

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