Store Manager

Pet Valu; Town of Bridgewater; On-site; CAD 45,000 - 65,000; Full time

Job summary

Pet Valu is seeking a dedicated Store Manager to lead the team in the Town of Bridgewater. In this role, you will provide excellent customer service and manage store operations, staff recruitment, and training. If you have a passion for pets and solid retail management experience, join us for a fulfilling career that values community engagement.

Benefits

Management training

Product knowledge

Competitive wages

Pet-oriented career environment

Qualifications

• At least 2 years of retail management and customer service experience required.
• Outgoing personality with strong customer service skills.
• Ability to coach employees and handle conflicts.

Responsibilities

• Ensure customer service standards are met and maintain community relationships.
• Manage staff including recruiting, scheduling, training, and coaching.
• Handle administrative tasks like inventory management and safety audits.

Skills

Customer Service

Team Leadership

Conflict Resolution

Retail Management

Tools

POS systems

Job description

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Job Description

The Pet Valu family of stores includes Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet. We are one of the largest retail operations in North America, dedicated to providing families with food and supplies for pets including dogs, cats, birds, fish, reptiles, and small animals.

Our stores are committed to helping local pets in need through partnerships with shelters, rescues, charities, and community programs such as adoption events, pet food banks, and donation drives.

At Pet Valu, we are Pet Experts and pet lovers.

Job Overview

As a Store Manager, you will lead and develop your team to deliver excellent customer service and help Pet Parents find the right products for their pets. You will be part of a passionate team and enjoy the rewards of helping pets and their owners daily. If you are eager to learn and grow with one of North America's top pet retailers, this role is for you!

What You Get

• Management training
• Product knowledge
• Competitive wages
• A pet-oriented career environment

What You Do

• Ensure customer service standards are met; maintain courteous community relationships
• Manage staff including recruiting, scheduling, training, and coaching
• Ensure adherence to operational standards and procedures
• Handle administrative tasks like inventory management, store and safety audits, repairs, and paperwork
• Work with staff to achieve sales and business targets
• Perform other duties as required

What You Bring

• At least 2 years of retail management and customer service experience
• Enthusiasm for pet care industry growth
• Outgoing personality with strong customer service skills
• Availability to work weekends and evenings
• Reliable transportation
• Ability to coach employees and handle conflicts
• Knowledge of POS systems
• Ability to lift 50 lbs repeatedly
• Industry experience is a plus
• Seniority Level : Mid-Senior level
• Employment Type : Full-time
• Job Function : Sales and Business Development
• Industry : Retail

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Store Manager • Town of Bridgewater, Lunenburg County, Canada