Store Manager

Sherwin-Williams; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading paint company in Toronto is seeking a Store Manager to oversee daily operations and ensure high levels of customer satisfaction. The ideal candidate will develop business strategies, manage a team, and meet sales goals. Responsibilities include training staff, inventory management, and maintaining visual merchandising standards. Candidates must have a valid driver's license and at least one year of leadership experience in retail or sales.

Qualifications

• Must be at least eighteen (18) years of age.
• Must have a valid, unrestricted Driver’s License.
• Must have at least one year of experience in leadership roles.
• Must have at least one year of experience in retail or sales.

Responsibilities

• Develop business strategies to increase sales.
• Meet sales goals by training and motivating store employees.
• Ensure high levels of customer satisfaction through excellent service.
• Manage employee training and development.

Skills

Customer service

Team leadership

Sales strategy development

Inventory management

Education

High School diploma or Certificate of Adult Education Completion

Associate degree in business, sales, or marketing

Tools

Customer relationship management (CRM) systems

Job description

Overview

The Store Manager is responsible for overseeing the daily operations of their store, making sure it runs smoothly and effectively. This includes managing all aspects of store operations, including scheduling, customer service, marketing, merchandising, inventory, financial reporting, and safety. You will also manage, develop, and motivate store employees as well as develop business strategies to meet goals and increase sales in a competitive marketplace. In this position, you will grow the company’s market share by selling to large, commercial users, such as paint contractors, as well as retail customers.

Qualifications

Minimum Requirements:

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment
• Must have a valid, unrestricted Driver’s License
• Must have at least High School diploma or a Certificate of Adult Education Completion (CAEC)
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must have at least one (1) year of experience in leadership role(s), supervising others, or leading teams
• Must have at least one (1) year experience working in a retail, sales, or customer service position
• If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Preferred Qualifications:

• Have previous work experience selling paint and paint related products
• Have work experience using timekeeping and/or customer relationship management (CRM) systems
• Have an associate degree or higher in business, sales, or marketing
• Have at least one (1) year of work experience as an Assistant Store or Branch Operations Manager for Sherwin-Williams
• Willingness to relocate for future job opportunities
• Ability to read, write, comprehend, and communicate in more than one language

Responsibilities

• Develop business strategies to increase sales and optimize profitability
• Meet sales goals by training, motivating, mentoring, and providing feedback to store employees
• Ensure high levels of customers satisfaction through excellent service
• Build and maintain knowledge of all products to ensure effective customer recommendations
• Build positive relationships with wholesale and retail customers
• Complete store administration
• Ensure compliance with policies and procedures including safety, loss prevention, and security
• Maintain outstanding store condition and visual merchandising standards, including promotional packages and sales floor displays
• Provide accurate and timely reporting as required
• Manage employee training, development, performance management, and corrective action
• Respond to and resolve any customer and/or employee complaints
• Partner with Sales Reps to make outside sales calls to increase market share