Store Manager

Foot Locker, Inc.; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

An established industry player is seeking a passionate leader to coach and develop a dynamic team in delivering exceptional customer experiences. This role involves managing store operations, ensuring high standards in recruiting and training, and driving performance to maximize profitability. The ideal candidate thrives in a fast-paced retail environment and is motivated by customer interactions and athletic products. Join a forward-thinking company that values integrity, ethics, and employee development, offering a supportive atmosphere for growth and success.

Benefits

30-50% Employee Discount

Paid Time Off

Life, Medical and Dental Coverage

Defined Contribution Plan

Stock Purchase Plan

Development and Advancement Opportunities

Qualifications

• Demonstrated leadership ability with at least 2 years of experience.
• Strong cognitive and mathematical skills are essential.

Responsibilities

• Coaching and motivating your team to inspire top performance.
• Executing standards in recruiting, hiring, training, and operations.

Skills

Leadership

Customer Engagement

Problem Analysis

Decision Making

Financial Analysis

Education

2+ years in customer-facing sales

Job description

Overview

You’re a natural teacher and coach, and have a passion for helping others deliver a great in-store Customer experience. Your team responds when you lead, and they want to work hard for you. Reporting to the District Manager, you will be accountable to lead, coach and develop all team members to provide a great in-store Customer experience, and carry out all Company strategies. Your responsibilities will include all aspects of store management, including: execution of Company standards in recruiting, hiring, training, customer service, visual merchandising and store operations. It is all these activities together that will drive sales to maximize profit goals for your store, and lead you and your team to success.

Responsibilities:

• Coaching and motivating your team to inspire top performance and an exceptional customer experience
• Executing standards in recruiting, hiring, training, guest services, visual merchandising, and store operations
• Execute plans to drive key performance indicators to maximize profitability
• Enhance brand loyalty by empowering team to create a natural and personable experience for customers
• Act as a partner between customers, sales associates, store leadership and corporate business partners
• Maintain a high level of customer focus and lead by example with clear and engaging communication
• Ensure visual directives and standards are maintained
• Passion for teaching associates product knowledge and how to apply their learnings to the customer experience

Qualifications:

• Demonstrated leadership ability with at least 2 years of experience in a customer-facing sales setting
• Confident and comfortable engaging customers to deliver an elevated experience
• Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products
• Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
• High level of ethics, values, integrity, and trust
• Flexible availability – including nights, weekends, and holidays

Benefits:

• Rate of Pay: $55,000 - $65,000 / year
• 30-50% Employee Discount
• Paid Time Off
• Life, Medical and Dental Coverage
• Defined Contribution Plan
• Stock Purchase Plan
• Development and Advancement Opportunities