Store Manager

American Iron and Metal; St. Catharines; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading automotive recycling company in Niagara Region is seeking a motivated Branch Manager to oversee day-to-day operations and manage a team in St. Catharines. The ideal candidate will have significant experience in customer service and management, with a focus on ensuring exceptional customer satisfaction. Competitive salary, annual bonus, and comprehensive benefits are offered.

Benefits

Competitive salary + annual bonus

AIM Tuition Assistance Program

Vacation, benefits and RRSP matching program

24/7 access to virtual health care

Exclusive employee discounts on parts

Qualifications

• Minimum of five (5) years' experience in customer service.
• Minimum of three (3) years' experience in a management role.
• Experience in retail or automotive sales preferred.

Responsibilities

• Manage a team and oversee day-to-day operations.
• Ensure exceptional customer experience and build customer loyalty.
• Monitor performance indicators (KPI) and develop action plans.

Skills

Customer service experience

Management experience

Problem solving

Collaboration and team orientation

Education

College or university diploma

Job description

Company Description

At Kenny U-Pull, we take pride in giving used vehicles a second life. Our 27 auto recycling yards across Quebec, Ontario, New Brunswick, and Nova Scotia are backed by 400+ employees who are passionate about reinventing the market for used cars and helping to create a greener environment for generations to come. Since 2008, we have recycled over 1 million vehicles and counting!

Kenny U-Pull is a division of American Iron & Metal (AIM), a recognized global leader in the metal recycling industry, with more than 125 site locations, 4000 employees worldwide and over 3.5 billion dollars in yearly sales.

Overview

We are currently looking for a motivated individual to join our team in St. Catharines, ON. As Branch Manager, you will work under the direction of the Regional Manager. You will manage a team, oversee day-to-day operations and ensure that exceptional customer service is delivered while meeting corporate objectives.

Responsibilities

• Retail Management
  • Ensuring exceptional customer experience and building customer loyalty;
  • Monitoring automotive inventory and making recommendations for adjustments;
  • Collaborating with the local marketing team and responding to specific customer needs;
  • Carrying out transactions related to the sale of used vehicles;
  • Managing the merchandising of the branch (tires, battery, liquids, etc.);
• Production management
  • Ensuring smooth daily operations of the site;
  • Actively participating in site operations;
• Workforce Management
  • Mobilizing and empowering your work teams;
  • Conducting interviews and making final hiring decisions;
  • Conducting quarterly performance review meetings with employees;
  • Managing work schedules;
  • Identifying and developing potential talent to create succession;
• Other
  • Managing financial and material resources;
  • Ensuring the maintenance and management of the building;
  • Monitoring performance indicators (KPI), developing and implementing strategies and action plans to achieve objectives;
  • Completing reports.

Qualifications

• You have a minimum of five (5) years' experience in customer service;
• You have a minimum of three (3) years' experience in a management role;
• You have a college or university diploma;
• You have experience in retail or automotive sales (preferred);
• You are able to empower employees;
• You are a problem solver;
• You are collaborative and team-oriented;

What we offer

• A competitive salary + annual bonus
• AIM Tuition Assistance Program!
• Vacation, benefits and RRSP matching program
• 24/7 access to virtual health care
• A new pair of steel toe boots from day 1
• Exclusive employee discounts on parts from any Kenny U-Pull yard

Kenny U-Pull is a subsidiary of American Iron & Metal (AIM) inc., a recognized global leader in the metal recycling industry with more than 125 site locations, 3000 employees worldwide and over 3.5 billion dollars in yearly sales. AIM and its subsidiaries offer equal employment opportunities to all. Only those selected for interviews will be contacted. Thank you for your interest.