Store Manager

EssilorLuxottica; Sarnia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading global eyewear company seeks a Store Manager for their location in Sarnia, Canada. The ideal candidate will lead store operations, ensuring exceptional customer service and managing staff effectively. Responsibilities include analyzing financial data and achieving sales targets. Requires at least 4 years of management experience and a high school diploma. Join us in transforming the eyewear and eye care industry.

Qualifications

• 4+ years of management or supervisory experience.
• Knowledge of optical theory and merchandise.
• Familiarity with cash registers, computers, and calculators.

Responsibilities

• Lead the store operations ensuring excellent customer service.
• Manage staff effectively and provide on-the-job training.
• Analyze financial data and implement strategies to improve profitability.

Skills

Team building and management abilities

Effective influencing and negotiation skills

Sales experience

Excellent communication and listening skills

Strong knowledge of operations

Education

High School diploma or equivalent

Job description

Requisition ID : 889440

Store # : 006072 LensCrafters

Position : Full-Time

Total Rewards :

LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care.

Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. And that's why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture, and distribution of vision care products, including eyewear, lenses, and digital solutions. Join our global community of over 200,000 employees worldwide in transforming the eyewear and eye care industry.

GENERAL FUNCTION

The Store Manager leads the store operations, ensuring excellent customer service, achieving performance targets, and managing staff effectively.

MAJOR DUTIES & RESPONSIBILITIES

• Ensure staff performs sales and service processes to deliver outstanding customer service.
• Demonstrate and promote the Diamond Service Principles and Service Vision.
• Provide on-the-job training and guidance to team members.
• Analyze store financial data and implement strategies to improve profitability.
• Achieve targets in NPS, sales, customer count, store profitability, and training KPIs.
• Recruit, select, and forecast staffing needs.
• Handle administrative duties including payroll and inventory management.
• Inspire staff to deliver exceptional customer experiences that exceed expectations.
• Manage Doctor of Optometry partnerships and co-planning.
• Follow policies on inventory management and safety programs.
• Conduct safety inspections and report regulatory contacts promptly.
• Maximize optometric partnerships through active involvement.
• Create a safe and engaging work environment.
• Maintain store appearance and execute visual directives.

BASIC QUALIFICATIONS

• High School diploma or equivalent.
• 4+ years of management or supervisory experience.
• Strong knowledge of operations, processes, and business implications.
• Effective influencing and negotiation skills.
• Team building and management abilities.
• Knowledge of optical theory and merchandise.
• Excellent communication and listening skills.
• Basic math skills.
• Sales experience.
• Familiarity with cash registers, computers, and calculators.
• Ability to work under deadlines.

PREFERRED QUALIFICATIONS

• College degree or equivalent.
• State licensure or ABO certification, if applicable.
• LensCrafters Final Inspector Certification.
• Experience in customer service and retail.
• Knowledge of store merchandise.
• Strong business acumen, including familiarity with LC Dashboard.