Store Manager

H&M; Saanich; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading fashion retailer is seeking a Store Manager in Saanich to lead the store team, ensuring an exceptional customer experience and high standards in visual merchandising. This role involves analyzing sales, managing talent, and maintaining store operations. Ideally, candidates should possess strong leadership qualities and previous retail management experience.

Benefits

Employee discounts

Support for wellbeing

Career growth opportunities

Inclusive workplace culture

Qualifications

• Relevant leadership and retail management experience.

Responsibilities

• Ensure high visual and commercial standards.
• Lead the store team to excel.
• Analyze sales to optimize results.
• Manage talent and performance in the team.
• Oversee store routines and maintenance.

Skills

Strong leadership skills

Effective communication

Ambitious

Analytical

Experience in team collaboration

Job description

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total holistic omni customer experience in your store, ensuring high visual and commercial standards according to the store format location and global & regional strategies. You lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You are responsible for analyzing sales and creating plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day includes:

1. Ensuring the total OMNI customer experience, visual and commercial presentation according to guidelines
2. Representing the H&M brand positively during all customer interactions
3. Establishing and following up on sales and budget goals, creating plans to optimize results
4. Providing personal customer service and guiding customers through fashion stories
5. Promoting the Customer Loyalty App and sustainability initiatives
6. Managing store routines, maintenance, and admin routines efficiently

Fashion & Trend Awareness

1. Keeping up to date with fashion trends, styles, and competitors
2. Ensuring the team provides product and fashion knowledge during customer interactions
3. Understanding the local area, customers, and fashion trends

Team & Development

1. Managing talent and performance, recruiting, onboarding, and developing your team
2. Conducting performance evaluations and succession planning
3. Sharing knowledge and collaborating with the store and area teams
4. Ensuring effective communication and team scheduling
5. Participating in onboarding, training, and development activities

Retail Operations/Visual & Commercial Execution

1. Maintaining a clean and tidy store environment
2. Ensuring high-quality visual and product presentation
3. Managing stock levels and supporting with store routines
4. Overseeing garment cycle and fitting room routines
5. Maintaining in-store tech services and price signage

Qualifications

Who You Are

1. Strong leadership skills with responsibility for others
2. Effective communicator, ambitious, and analytical
3. Relevant leadership and retail management experience
4. Experience in team collaboration

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Access to resource groups and community networks
• Support for wellbeing, benefits, and career growth
• Employee discounts and a vibrant, inclusive culture

Additional Information

Pay Status: Salary

This posting highlights key responsibilities and may include additional duties at the company's discretion.

We are committed to providing reasonable accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.

Inclusion & Diversity: We are dedicated to creating inclusive, diverse, and equitable workplaces. We encourage applications without cover letters to minimize bias.

Company Description:

At H&M, our purpose is to liberate fashion for the many, encouraging self-expression and creativity. We foster a culture of inclusion and belonging, seeking colleagues who share our commitment.