Store Manager

Lammle's Western Wear; Red Deer; On-site; CAD 45,000 - 60,000; Full time

Job summary

Lammle's Western Wear in Red Deer, Alberta, is seeking an experienced Retail Store Manager to lead daily store operations and ensure delivery of the Lammle’s Experience to customers. You will drive sales, manage performance standards, and collaborate with the team to maintain a high-energy, customer-focused environment.

The role requires strong leadership, staff development, and hands-on management of merchandising, promotions, and store reporting to support company goals.

Qualifications

• Retail management experience is required.
• Proven ability to lead a team and achieve sales targets.
• Strong customer service focus and operational excellence.

Responsibilities

• Oversee day-to-day store operations in line with Lammle’s culture, standards and beliefs.
• Coach and motivate store staff; act as a liaison with Customer Service Centre.
• Ensure proper staffing, recruitment, training and development of future leaders.

Skills

Leadership

Team motivation

Customer service

Sales

Communication

Problem solving

Western knowledge

Job description

When you walk into one of our stores you recognize yourself. You are passionate about the western lifestyle, and it’s easy for you to strike up natural conversation with our clientele as you address their needs. You will be driven by sales goal, personal productivity, and strive to deliver excellent customer service. You proactively manage and develop the team around you. You are able to multitask with a smile on your face and work within a team to ensure every one of our customers and staff receives the “Lammle’s Experience”.

Responsibilities

• Making the company mission statement our driving force
• Managing all aspects of the day to day operations of the store in a manner consistent with Lammle’s culture, Performance Standards and Beliefs, while providing the Lammle’s Experience.
• Functioning as the coach, motivating source, and team leader for the store staff; liaison with the Customer Service Centre

Human Resources Management

• Ensure proper staff mix at all times and fill vacancies within 30 days.
• Staff recruitment, training and development of future store leaders. Recognize and develop future store leaders
• Create and maintain a positive team environment whose players are passionate about our Performance Culture
• Process Outfitter Performance Evaluations on an annual basis
• Maintain open and honest communication with staff
• A commitment to open communication throughout the company

Operational Management

• Guiding and supporting the implementation of company policies and procedures
• Operating a profitable store, while contributing to company strategies
• Executing all training standards, company programs as per direction.
• A strong focus on customer service and consistently maintaining customer service levels
• Ensure Manuals (Human Resources, Operations, Product Knowledge) are accessible to all staff and kept up to date
• Ensure accurate, legible, and timely daily, weekly, and monthly reporting. This includes payroll, Report 51, boot repairs, staff purchases, and layaway aging
• Ensure that the store’s physical conditions are clean and well maintained (vacuum, dust, floor free of obstacles) and train staff accordingly
• Ensure that equipment is operational and maintained (computers, vacuum cleaners, ladders, lights, audio-visual) and train staff accordingly
• Coach and train staff on merchandise display and presentation consistent with Lammle’s image
• Merchandise the store based on promotions or season and store profile
• Communicate and support company promotions
• Complete markdowns and transfers accurately and in a timely manner
• Use windows and store fronts effectively
• Provide product knowledge training and coaching to all outfitters
• Promoting and enhancing our company image
• Ensure displays and presentations are consistent with Lammle’s image.

Skills

• Leader who can engage, inspire empower and motivate others to act.
• Strong personal skills, outgoing and able to communicate with co-workers and customers
• Sales and customer service orientated, ability to identify opportunities and problem solve
• Critical thinking skills, proactive and innovative
• Self-motivated, having an ownership mentality and a can-do approach.
• Western knowledge preferred

Qualifications

• Retail Management experience a must
• TackExperience and knowledge an asset
• Flexibility including evenings, and weekends