Store Manager

JRoss Recruiters; Prince George; On-site; CAD 55,000 - 70,000; Full time

Job summary

A retail optical company in Prince George is looking for a Store Manager who will oversee daily operations, lead a team, and provide exceptional customer service. The ideal candidate should have a passion for the optical field, strong leadership skills, and excellent problem-solving abilities. This position is crucial to ensure financial growth and brand representation.

Qualifications

• Experience in optical field is an asset.
• Ability to remain calm under pressure.
• Self-motivated with a passion for the optical industry.

Responsibilities

• Manage day-to-day store operations for financial growth.
• Lead and mentor store staff.
• Handle customer escalations and complaints.

Skills

Customer service attitude

Leadership skills

Problem solving skills

Tools

Microsoft Office

Job description

• You manage with integrity in a way that promotes our company culture, values and vision;
• You manage day to day store operation to ensure the business is set up for sustainable financial growth, while delivering outstanding vision care and customer service;
• You lead, mentor and manage all store staff;
• You set daily goals for the work group and coach to reach targets;
• You implement and enforce new policies, protocols and procedures set in place by the company;
• You ensure your store is up to date with aged receivables and undelivered orders;
• You ensure that all daily closings and bank deposits are done correctly on a daily basis;
• You lead scheduled inventory counts throughout the year at the store;
• You are fully involved in the organization of in-store events to amplify the clinic, store, and brand awareness;
• You ensure that frame displays are full at all times and that product is merchandised to provide our customers with the most amazing experience and to maximize both AOV and conversion;
• You solve problems with an entrepreneurial mindset, by taking initiative, asking questions, and creating winning results through a combination of proactive and analytic behavior;
• You create the store’s staffing schedule on a monthly basis;
• You develop talent for your store orienting, and training all team members;
• You handle customer escalations, assess and address customer complaints, and act as a liaison to resolve customer concerns;
• You are knowledgeable of different lens products, our own lens products (product knowledge provided) and frame products, to educate and better assist our customers
• You communicate with the Director of Operations on a regular basis to inform and update on the progress or updates regarding your store operation.

Requirements

• You have genuine desire to make a difference in people’s lives;
• You have experience in optical field (an asset);
• You act as an ambassador by professionally representing the brand
• You have great attitude towards customer service
• You have excellent computer skills and working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• You are able to execute on timelines and expectations autonomously;
• You have strong leadership skills with the ability to coach and mentor team members in a fast- paced environment;
• You possess the ability to remain calm under pressure;
• You are self-motivated with a passion for the optical industry
• You are committed to driving sales and lead the team to achieve individual and store targets;
• You have great organization and planning skills, and an ability to manage multiple situations simultaneously;
• You possess strong problem solving skills, with an ability to plan and prioritize;
• You have interest in style and fashion;
• You have a flexible schedule with the ability to work evening, weekends and some holidays.

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