Store Manager

Maison Birks; Ottawa; On-site; CAD 125,000 - 150,000; Full time

Job summary

A luxury jewelry retailer in Ottawa is seeking a Store Manager to oversee operations and ensure excellent customer service. The ideal candidate will have at least five years of retail experience, preferably in the luxury sector, along with strong leadership and communication skills. This role offers competitive earnings, commissions, and a supportive environment for professional growth.

Benefits

Competitive earnings with commissions

Social benefits

Wellness program

Employee discounts

Qualifications

• Five years of retail sales experience, preferably in luxury retail.
• Strong team values and leadership skills.
• Ability to offer exceptional and memorable client service.
• Excellent communication and writing skills.

Responsibilities

• Develop and manage a high-volume retail store.
• Drive, lead, motivate, and develop staff.
• Manage store operations and client relations.
• Achieve or exceed sales targets.

Skills

Retail sales experience

Leadership skills

Interpersonal skills

Client service

Communication skills

Sales driven mindset

Education

Bachelor’s Degree in Operations Management or Business Administration

Tools

MS Office (Excel, Word, Outlook)

Job description

BIRKS. PURE DELIGHT.

Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a Store Manager for our Birks store located in the Bayshore Centre, in Ottawa you will get to embody our belief in the promise of a brighter tomorrow through each interaction. As such, you will get to work in a highly motivated team that values excellence, hard work and team work.

ARE YOU OUR HIDDEN GEM?

The Store Manager assists the Store Director with the daily store operations, with a major focus on providing excellent customer service and fostering a professional and pleasant working environment for all staff members. The Store Manager creates a refreshing experience for clients and a heartwarming environment for employees where they see their potential grow.

To do so, the Store Manager will be expected to…

• Develop, organize and manage a high-volume retail store
• Drive, lead, motivate and develop staff to become leaders in luxury jewelry sales Foster an environment that puts the client at the forefront Develop meaningful relationships with each and every client
• Manage store operations, business development, client relations and promote the store within the community
• Achieve or exceed sales targets continuously
  
  

Our ideal candidate has…

• Five (5) years of retail sales experience, luxury retail and/or jewelry experience is preferred;
• A Bachelor’s Degree in Operations Management, Business
• Administration OR other relevant education;
• Strong team values and leadership skills;
• Ability to offer an exceptional client service that is both unique and memorable;
• Excellent interpersonal, communication and writing skills;
• A solid knowledge of the MS Office suite (Excel, MS Word, Outlook);
• A goal oriented and sales driven mindset but understands that truly caring about clients and exceeding their expectations is key to their success.
  
  

OUR PROMISE OF DELIGHT

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings, including commissions and bonuses
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts
  
  

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships.

Come join us at Birks, and let your true self shine!

Are you the gem we are looking for?