Store Manager

Maison Birks; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A luxury jewelry retailer in Montreal seeks a Store Manager to oversee daily operations and enhance the customer experience. The ideal candidate has at least five years of retail experience, preferably in luxury settings, and excels at building client relationships. This position offers competitive earnings including commissions, along with social benefits and employee discounts.

Benefits

Competitive earnings including commissions and bonuses

Social benefits

Wellness program

Employee discounts

Qualifications

• Five years of retail sales experience, preferably in luxury retail or jewelry.
• Strong team values and leadership skills.
• Excellent interpersonal, communication and writing skills.

Responsibilities

• Develop and manage a high-volume retail store.
• Drive and motivate staff for luxury jewelry sales.
• Foster client-focused customer service.

Skills

Retail sales experience

Leadership skills

Client service excellence

Bilingual (English and French)

Education

Bachelor’s Degree in Operations Management or Business Administration

Tools

MS Office Suite (Excel, Word, Outlook)

Job description

Overview

BIRKS. PURE DELIGHT. Established since 1879, Birks is a luxury jewellery store whose reputation is built on quality, exclusivity, unique design and excellence in service. We pride ourselves in offering meaningful experiences and in building intimate relationships with each and every one of our clients.

As a Store Manager for one of our Birks stores located in the Greater Montreal area, you will embody our belief in the promise of a brighter tomorrow through each interaction. You will work in a highly motivated team that values excellence, hard work and teamwork.

ARE YOU OUR HIDDEN GEM?

The Store Manager assists the Store Director with the daily store operations, with a major focus on providing excellent customer service and fostering a professional and pleasant working environment for all staff members. The Store Manager creates a refreshing experience for clients and a heartwarming environment for employees where they see their potential grow.

Responsibilities

• Develop, organize and manage a high-volume retail store
• Drive, lead, motivate and develop staff to become leaders in luxury jewelry sales
• Foster an environment that puts the client at the forefront
• Develop meaningful relationships with each and every client
• Manage store operations, business development, client relations and promote the store within the community
• Achieve or exceed sales targets continuously

Ideal Candidate / Qualifications

• Five (5) years of retail sales experience; luxury retail and/or jewelry experience is preferred
• A Bachelor’s Degree in Operations Management, Business Administration OR other relevant education
• Strong team values and leadership skills
• Ability to offer an exceptional client service that is both unique and memorable
• Excellent interpersonal, communication and writing skills
• A solid knowledge of the MS Office suite (Excel, MS Word, Outlook)
• A goal oriented and sales driven mindset but understands that truly caring about clients and exceeding their expectations is key to their success
• A strong working knowledge of English and French
• A proficient level of English is required to communicate regularly with employees and managers outside of Quebec

Our Promise of Delight

In Return For Your Commitment To Excellence, We Offer

• Competitive earnings, including commissions and bonuses
• Social benefits
• Wellness program
• Award and recognition programs
• Innovative and unique training programs
• Employee discounts

At Birks, you will find a management team that truly cares about your professional growth. You will be empowered to be yourself, in order to offer excellent customer service and to create an experience that will build long-lasting client relationships. Come join us at Birks, and let your true self shine!