Store Manager

La Senza; Lethbridge; On-site; CAD 50,000 - 70,000; Full time

Job summary

Une entreprise de mode recherchée cherche un Store Manager à Lethbridge pour diriger les opérations du magasin et optimiser les performances de vente. Vous serez responsable de former et de coacher l'équipe de vente tout en garantissant une expérience client exceptionnelle. Avec une solide expérience en gestion de la vente au détail, vous saurez créer un environnement positif et dynamique qui soutient les valeurs de l'entreprise et favorise une culture de vente performante. Ce rôle implique également de gérer les processus de recrutement et d'assurer la conformité des opérationnels au quotidien.

Benefits

Remises sur les produits

Opportunités de formation et de développement

Qualifications

• Minimum 3-5 ans d'expérience en gestion de vente au détail, de préférence dans l'habillement.
• Capacité à évaluer et à développer des talents.
• Compétences organisationnelles et de gestion des priorités.
• Flexibilité d'horaire incluant soirées et week-ends.

Responsibilities

• Créer un environnement de magasin axé sur l'expérience client exceptionnelle.
• Gérer et résoudre les problèmes de relations avec les clients.
• Diriger le processus de recrutement, d'embauche et d'intégration.
• Analyser le business et créer des plans d'action SMART.

Skills

Gestion du temps

Service à la clientèle

Compétences en leadership

Capacité d'analyse

Education

Diplôme en gestion ou domaine connexe

Job description

The role of the Store Manager is to lead the operational execution of the store to ensure exceptional customer experiences and drive profitable top-line sales growth. They drive personal sales and overall store performance by demonstrating and coaching to the La Senza selling behaviours to create a high performance selling culture within their team and achieve the store’s sales goals. They live our values and represent the brand in their behaviours.

Role and Responsibilities

• Create a store environment that is focused on consistently delivering exceptional, positive, in-store customer experiences and demonstrate company selling behaviors
• Ensure execution and lead the sales leadership team to ensure associates are coached and developed to the Company selling behaviors
• Manage and resolve customer relations issues
• Own execution of recruiting, hiring, and onboarding process to ensure the store is fully staffed to Company guidelines
• Own talent management lifecycle of direct reports, including assessment, training, retention, career development, succession planning and recognition
• Lead and delegate, as appropriate, the execution of all company initiatives
• Plan and facilitate leadership meetings and ensure consistent communication to all positions
• Promote and create a positive work environment, and effectively resolve associate relations issues
• Own the physical inventory process and the development and implementation of store strategy to reduce shrink
• Ensure standard operating procedures are followed, including damages, transfers and other compliance related items
• Ensure compelling visual merchandising strategies and presentation standards are achieved and maintained, including identifying and executing sell down strategies
• Analyze the business and create/communicate (SMART) action plans that optimize results and ensure effective execution of all operational activities
• Create weekly schedules, manage store payroll budget and other controllable expenses
• Ensure replenishment processes are efficient and the sales floor is full and abundant with all styles, colors, and sizes represented in conjunction with executing the brand guide
• Manage, reinforce and is accountability to all activities related to providing a safe working environment
• Ensure that housekeeping and maintenance of store is executed properly
• Lead with professionalism and behaviors guided by the Company values

Key Success Criteria

• Minimum 3-5 years of retail Management experience, clothing preferred
• Ability to foster an environment of exceptional customer service and optimize the Company selling model
• Ability to effectively delegate, follow up and communicate with all levels of the organization
• Ability to assess talent, coach, develop and manage performance
• Business acumen with strong strategic and analytical skills
• Schedule flexibility to include evenings, weekends and non-business hours
• Ability to manage complex and competing priorities through time management and organizational skills
• A professional demeanor that reinforces brand and company standards

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