Store Manager

Shoeper Store; Kitchener; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading footwear brand is looking for a Store Manager in Kitchener, ON. The role involves driving sales performance, training staff, and ensuring top-notch customer service. Ideal candidates will have a post-secondary degree and at least 2 years of store management experience. Join a dynamic team that values customer satisfaction and employee growth.

Benefits

Employee discounts

Competitive wages and commissions

Opportunities for growth

Positive work environment

Qualifications

• 2+ years' store management experience.
• Fluent in English, both written and verbal.
• Strong interpersonal and leadership skills.

Responsibilities

• Set and execute sales performance goals.
• Hire, train, and assess store employees.
• Oversee stock and store operations.

Skills

Leadership

Communication

Customer Service

Sales Management

Decision Making

Education

Post-secondary degree/diploma or equivalent experience

Tools

Microsoft Excel

Microsoft Word

Job description

SHOE PER is an independently owned footwear brand. This position is for the location in Kitchener, ON. We carry name brands for women, men, and kids. The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude.

Job Title:

Store Manager

Responsibilities

• Set and execute sales performance goals to increase profitability
• Hire, train, and assess store employees' productivity and performance
• Maintain an orderly, presentable appearance of the store
• Oversee stock and store operations

Requirements

• Overall responsibility for hitting sales targets and store operations
• Responsible for staff hiring, training, coaching, retaining, recognizing, rewarding, and evaluating performance
• Implement staff contests (vendor and company sponsored)
• Set up product knowledge sessions and track attendance
• Reward outstanding performance
• Fluent in English, both written and verbal

Qualifications

• Post-secondary degree/diploma or equivalent experience
• 2+ years' store management experience
• Customer-centric with a positive attitude
• Proficient in Microsoft Excel and Word
• Mid-level computer skills and experience with cloud-based programs
• Valid Driver's License and access to a car
• Strong interpersonal, communication, leadership, and decision-making skills
• Entrepreneurial spirit

Customer Experience

• Overall responsibility for ensuring customers receive excellent service
• Handle customer emails forwarded to the store manager
• Oversee handling of returns, repairs, and returns to vendors as appropriate
• Provide quantitative and qualitative feedback on staff and products for buyers

Working Conditions

• Full-time, 40-hour week
• Hours include some evenings and weekends

What We Offer

• Awesome work environment and culture
• Employee discounts
• Opportunities for growth within operations
• Competitive wages, commissions on sales, and bonuses for hitting targets