Store Manager

Rogers Communications, Inc.; Kitchener; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Health benefits

Parental leave top-up

RRSP/TFSA pension

Job summary

Rogers Communications, Inc. in Kitchener, ON is seeking a Store Manager to lead a high-performing retail team. You will drive sales performance, deliver exceptional customer experiences, and uphold Rogers and Fido brand standards.

This role requires strong leadership, clear communication, and the ability to manage store operations, schedules, and community engagements. A commitment to inclusion and delivering results in a fast-paced environment is essential.

Qualifications

• Experience managing retail staff and operations.
• Strong communication to drive team and business goals.
• Availability of 40 hours weekly including evenings, weekends, and statutory holidays.

Responsibilities

• Lead, coach, develop, and retain a high-performing sales team.
• Manage store operations and deliver best-in-class service and customer experience.
• Deliver on business plans to achieve regional and store-level targets.
• Represent Rogers and Fido brands in-store and at local community events.

Skills

Leadership

Communication

Retail management

Team development

Job description

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Store Manager

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top‑up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company‑matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource group

What You will be doing:

• Leading, coaching, developing, andretaininga high-performing sales team with a strong focus onsales performance andcustomer experience.
• Manage all aspects of store operations, by providing best-in class service andsolutionbasedcustomer experiencesto our customers while promoting Rogers & Fido brands including Rogers Mastercard.
• Delivering onbusiness plans to achieve regional andstoreleveltargets
• RepresentingRogers and Fido brands in-store and at local community events.

Your Qualifications:

• Experience building strong connections with your team through clear, effective communication that drivespositive outcomes and supportsteam and business goals.
• Managementexperience overseeing retail staff, operations, and performance to driveand deliver strongconsistentsalesresults.
• Leading aculture of continuous improvement through innovation and collaboration which strengthen team performance and contribute to overall store growth,resultsand performance
• You can provide 40 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand andmaintainstrong performanceresults during peak times.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal/credit background check and ID verification. Previous employment verification may be required depending on the role.

Schedule: Full time
Shift: Flex Time
Length of Contract: Not Applicable (Regular Position)
Work Location: 2960 Kingsway Drive Unit C3 (5409), Kitchener, ON
Travel Requirements: Up to 100%
Background Check(s) Required: Criminal Record and Credit Check
Posting Category/Function: Retail (Store Management / Corporate) & Store Management
Requisition ID: 322522

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Retail

Location: Kitchener, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply